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Brand Certified

Chipotle Mexican Grill

3.6
(460 reviews)

About

Mexican Restaurant
Chipotle Canandaigua is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
282 Eastern Blvd, Canandaigua, NY
14424, United States

Hours

Reviews

3.6
460 reviews
5 stars
201
4 stars
99
3 stars
45
2 stars
25
1 star
90

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some praising friendly staff while others report rudeness and unhelpfulness.

Food Quality

Food quality is inconsistent, with reports of small portions, missing ingredients, and bland flavors.

Cleanliness

The restaurant is frequently noted as dirty, with unkempt dining areas and unsanitary conditions.

Stock Availability

Customers often report that the location is out of key items, affecting their dining experience.

Overall Experience

Many customers express disappointment with their experiences, citing a decline in quality and service over time.
  • MB
    Michael Bellis
    1 day ago
    4.0
    Good food, consistent, you know what to expect.
  • DF
    Daniel Frankovitch
    Jan 27, 2026
    5.0
    Excellent service, and food! Nice and fast!
  • SS
    sriv4457
    Jan 24, 2026
    5.0
    I do a lot of traveling throughout New York sate for work and have frequented many different Chipotle locations over the years. However, this location truly is a standout and has the best customer service I have experienced to date at any Chipotle I've been to. The staff is always incredibly friendly and happy to help out with whatever they can, in particular, one employee named Xin always provides unparalleled customer service. The quality of the food is always consistent and delicious and the restaurant itself is always well kept and clean. If you are stopping through Canandaigua and are a fan of chipotle I highly recommend checking out this location, I give it five stars!
  • AH
    Autumn Horst
    Jan 12, 2026
    5.0
    Could eat chipotle on a daily basis. Most locations have amazing service and the best food. Would suggest getting there before the lunch, rush, though, as you often have to stand in line for a while due to the crowds of people.
  • EW
    Eric Welch
    Jan 8, 2026
    2.0
    Canandaigua Chipotle. Out of forks, out of napkins, out of a few drinks, out of fajitas (peppers and onions always), unkempt dining area and garbage overflowing. All at 530pm and not busy; we walked right in to order. So no excuse. Gotta do way better please.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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