Dunkin'

3.3
218 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Canaan, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
12845 NY-22, Canaan, NY
12029, United States

Hours

Reviews

3.3
218 reviews
5 stars
86
4 stars
30
3 stars
27
2 stars
10
1 star
65

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, with long wait times at both the drive-thru and counter.

Staff Attitude

Feedback highlighted a mix of friendly and rude staff interactions, with several customers noting unprofessional behavior from management.

Food Quality

Many reviews mentioned poor food quality, including cold items and incorrect orders, leading to dissatisfaction.

Cleanliness

The establishment was frequently described as dirty, with unclean tables and trash in the dining area.

Management Issues

Numerous comments pointed to poor management practices, including understaffing and lack of accountability, contributing to overall negative experiences.
  • TC
    tech creation
    Nov 7, 2025
    5.0
    Awesome 😎 experience , clean and easy access 👌
  • AS
    Addison Southwick
    Nov 4, 2025
    3.0
    Drive thru is often closed with a handwritten sign.
  • AL
    Alejandro Lopera
    Nov 2, 2025
    1.0
    I do not recommend this place. The service from the employees is very poor; they act like they own the place, they're always on the phone, and they're angry about serving you.
  • MS
    Mary Srofe
    Oct 20, 2025
    1.0
    The service at this place is always unpredictable waited for over 10 minutes at the drive-thru nobody answered so I drove up ignored me for another 5 minutes finally took the order and now I have been waiting 15 minutes was greeted at the window by a very rude manager because I knocked on the window gently to get someone's attention and I am still waiting should not take 25 minutes to get two coffees
  • NK
    Nate Kunz
    Oct 18, 2025
    1.0
    Consistent issues especially the Saturday shift. In 25 minutes they took and completed 1 order with 3 staff members, while one talked on her cell phone the enter time and walked around complaining they’re too busy about 20 different times. Once I heard one say we’re out of coffee and need to brew more but I don’t know where the coffee beans are I left.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Canaan, NY?

Dunkin' in Canaan, NY is open 24 hours every day of the week.

Does this Dunkin' location offer delivery or curbside pickup services?

This Dunkin' location does not offer delivery services, but it does have curbside pickup available.