Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.5
1,004 reviews
5 stars
369
4 stars
214
3 stars
152
2 stars
46
1 star
223
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers consistently reported extremely poor service, including long wait times, rude staff, and frequent order mistakes.
Cleanliness
Multiple reviews highlighted the restaurant's unsanitary conditions, including dirty floors, sticky surfaces, and unclean bathrooms.
Food Quality
Many customers complained about cold, poorly prepared food, including soggy fries and incorrect orders.
Management Issues
Reviews indicated a lack of effective management, with staff displaying unprofessional behavior and poor customer service.
Accessibility
Customers noted that the dining area was often closed, and drive-thru service was frequently slow or unresponsive.
- SSSantanna SchulzNov 7, 20254.0I stopped in to the drive through just to grab some chili to use to add to our chili cheese hot dogs for dinner at home. The chili is delicious. It was around $5 for a large chili. They were all out of large chili containers so the chili came in a coffee cup, which worked out just fine. I ended up grabbing a 3 piece chicken finger with ranch and BBQ sauce. I did not like the BBQ sauce because it was actually honey BBQ, but the ranch was tasty. The service was average. I did not have to wait long in the drive through line.
- KMKim MacOct 27, 20251.0They need to pay attention to major details out of napkins, soda machine not working and filthy. The bathrooms needed to be cleaned and toilet paper. The staff was friendly and helpful.
- AAAatishOct 19, 20251.0Very Bad service. And, This place is just nasty. I hope it gets shut down.
- BBBloopOct 16, 20251.0Went inside to order. My sneakers were sticking to the floor as I walked and the odor of dirty mop water gagged me. I'm thankful service was slow/nonexistent as I think it would have been a bad decision to actually eat there.
- RDRyan DickeySep 25, 20251.0I only get a half hour for lunch break so I use the app and I pre-ordered my food and set it for ASAP so it'll be ready when I got there. Upon arrival I waited and waited while many customers came and went I was able to get the guys attention behind the counter and I let him know that I was waiting for my food. He looks it up and then he proceeds to tell me that I should've let him know when I was there so he could've started making it.... what?!? If I wanted to wait for my food I would've just ordered when I got there. The end result was my lunch break was over and I had to leave without actually getting any food at all
Frequently Asked Questions About Wendy's
Is 598 W. Genesee Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Camillus, NY?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Camillus, NY into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (315) 295-1962.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 598 W. Genesee Wendy’s serve breakfast?
Yes, this Wendy’s location in Camillus, NY serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
Is the Wendy's at 5309 W. Genesee Street in Camillus, NY currently open?
Yes! This Wendy's location is open daily from 9:00 AM to midnight.
Does this Wendy's offer drive-through service?
Yes, drive-through service is available daily from 9:00 AM to midnight.
What meals are served at this Wendy's?
This Wendy's location serves breakfast, lunch, and dinner.
How can I order food online from this Wendy's?
You can order online through the Wendy's app or visit order.wendys.com and select the Camillus location to place your order.
What payment methods are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
Is breakfast available at Wendy’s in Camillus, NY?
Yes, breakfast is served at this Wendy’s location, including combos, sandwiches, coffee, and sides.
What are some nearby places I can visit before or after dining at Wendy's?
You can check out Camillus Plaza for shopping, or visit Ulta for beauty supplies and salon services, both near Wendy's.
Are there other dining options near Wendy's at 5309 W. Genesee Street?
Yes, nearby dining options include Denny's, a classic American diner, and KFC, known for chicken dishes.
If I am visiting Wendy's, where can I find automotive services nearby?
There are several gas stations nearby such as Speedway and Hess Express, which also offer convenience store items.
How can I contact this Wendy's location for feedback or inquiries?
You may call them directly at (315) 295-1962 or reach out to Wendy's Customer Care via their Contact page or live chat.