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Wendy's

3.4
(1013 reviews)
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Business Details

5309 W. Genesee Street, Camillus, NY
13031, United States
(315) 295-1962
https://locations.wendys.com/united-states/ny/camillus/5309-w-genesee-street
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About

Fast Food RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
5309 W. Genesee Street, Camillus, NY
13031, United States

Hours

Reviews

3.4
1,013 reviews
5 stars
369
4 stars
216
3 stars
155
2 stars
47
1 star
226

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, rude staff, and long wait times, often leading to frustration.

Food Quality

Many reviews mentioned cold, stale, or poorly prepared food, with several customers expressing disappointment in their meals.

Cleanliness

Numerous customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.

Order Accuracy

A significant number of reviews highlighted issues with incorrect orders and missing items, contributing to customer dissatisfaction.
  • AR
    A Rod
    2 days ago
    1.0
    Went through the drive through the girl seemed to have an attitude and seemed to be rushing me. My order was completely wrong and food was old..
  • RJ
    RONALD Jones
    Jan 25, 2026
    5.0
    Good hot food thank you
  • JB
    Joseph B.
    Jan 23, 2026
    3.0
    I'm glad I ordered doordash from here. I'm from a town called Bedrock, they used to give us primitive tools called forks when we ordered loaded fries. Tonight I was able to gorge myself by hand, thankfully, as I didn't have a fork or any napkins. Outstanding!
  • KM
    Katharine Moore
    Jan 4, 2026
    3.0
    Food was cold and fries weee dried out and no salt
  • JB
    Jordan Boronka
    Dec 10, 2025
    2.0
    Stale food even worse service, waited at the speaker for five minutes just to be barked at for my order. Another ten minutes at the window waiting thinking they forgot about me. Finally get the food and it all tastes stale like it'd been sitting there. That's not even to mention the several times I've went hours before close just to be met by the sight of all employees smoking by the dumpsters and not even acknowledging customers at the window.
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Frequently Asked Questions About Wendy's

Is the Wendy's at 5309 W. Genesee Street in Camillus, NY currently open?

Yes! This Wendy's location is open daily from 9:00 AM to midnight.

Does this Wendy's offer drive-through service?

Yes, drive-through service is available daily from 9:00 AM to midnight.

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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