Taco Bell / KFC

3.3
1202 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 170 Abbott Road in Buffalo. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell / KFC
170 Abbott Road, Buffalo, NY
14220, United States

Hours

Reviews

3.3
1,202 reviews
5 stars
396
4 stars
243
3 stars
187
2 stars
112
1 star
264

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and rude staff, leading to a negative overall experience.

Food Quality

Many reviews highlighted poor food quality, including stale items, incorrect ingredients, and unsanitary conditions.

Cleanliness

The restaurant was often described as dirty, with complaints about unsanitary conditions in both the dining area and kitchen.

Customer Experience

Several customers expressed frustration with the overall service experience, including lack of attention from staff and poor management.

Mixed Reviews

While some customers had positive experiences with friendly staff and decent food, these were overshadowed by the majority of negative feedback.
  • WP
    Winter Peace
    2 days ago
    1.0
    I am extremely disappointed with my recent experience at the Taco Bell on Ridge Rd. From the moment I arrived, the staff was incredibly rude and slow. When I politely asked the employee at the drive-thru to read the menu, I was met with an attitude and told that I should have read the sign and that they were short-staffed. My request to have my order reread was disregarded, and when I went to pay inside after the window was shut in my face, the manager showed no empathy or respect. Instead, I was told that I was in the wrong and accused of yelling. As a black woman, being told I was yelling felt incredibly insensitive and inappropriate. To make matters worse, they then threatened to call the police on me. They also stated that they couldn't be racist because they hire black people. I have this entire encounter on video and am morally upset by the way I was treated. I simply wanted to get food for my children, but the employees at this Taco Bell displayed a complete lack of respect for customers. This experience has deeply affected me, and I hope that Taco Bell takes action to address the behavior of their staff and ensure that no one else has to endure such disrespectful treatment.
  • PP
    PhigmentsEnd
    2 days ago
    1.0
    Incompetent staff. Took 15min past "promised" time and tracker said order ready when not. Items missing. Worst store. Staff doesn't care. No one at front counter with customers waiting.
  • CC
    Cheryl Covier
    2 days ago
    5.0
    KFC: The first day I went my order was correct. It was so delicious but didn't seem to have the same great spicy taste it used to. On my return visit the next day the girl was speaking very quiet and fast I was given the wrong side of potatoes and gravy which I very much dislike and was given a chocolate mini cake instead of lemon which I gave away. Do not like chocolate. I think there should be a menu screen before you pull up to the speaker so you have enough time to see what you want.
  • AH
    Alex Hemade
    Nov 11, 2025
    1.0
    Every single time I go to this location, the order is never correct. You can call the store 100x and Noone answers
  • SW
    Samuel Watkins (Sam watkins)
    Oct 26, 2025
    1.0
    Absolutely zero ordered a luxe box they only gave me hard tacos and a drink nothing I payed for. The girls were just yapping the whole time in the drive thru made us Wait 15 mins for nothing we ordered don’t waste ur time. Garbage establishment

Frequently Asked Questions About Taco Bell / KFC

What are the regular dining hours at Taco Bell located at 170 Abbott Road in Buffalo?

Taco Bell at 170 Abbott Road in Buffalo is open from 10:00 AM to 1:00 AM every day of the week.

Does the Taco Bell at 170 Abbott Road offer drive-through service?

Yes, this Taco Bell location offers drive-through service daily from 6:00 AM to 11:00 PM.