Business Details
About
Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Buffalo Subway® Restaurant at 120 W Chippewea St brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Details
- Dine-inAvailable
- Drive-throughNot available
Location
Hours
Reviews
3.5
185 reviews
5 stars
89
4 stars
20
3 stars
17
2 stars
5
1 star
54
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many reviews highlighted rude and dismissive staff, with several customers expressing dissatisfaction with the service they received.
Food Quality
Numerous customers reported issues with food freshness, including stale bread and poorly made sandwiches.
Staffing Issues
Several reviews mentioned the store being understaffed, leading to long wait times and poor service during busy hours.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their friendly service and the overall quality of their food.
- DFDanielle FreshwaterNov 25, 20255.0It is very hard to be misunderstood as a service employee in a city setting. Of course they want you to come and go, it’s probably for your safety with the amount of homeless on the street. That being said, I felt that the employees were MORE than accommodating and I commend them for their hard work.
- JRJoLeeza RodriguezOct 25, 20251.0When teenagers come in to eat, have a cookie or drink they shouldn’t be told to leave as soon as they are done. I understand “loitering” but half of the employees are rude, on their cell phones and have no customer service whatsoever! Think about it as a teen they just wanna laugh and enjoy the privilege of hanging out in a safe area! Shame on this business.
- LDLola DuboisOct 3, 20251.0Only one worker in the store after 5:30 p.m. — a teenager left completely alone to cover in-person orders and online orders for DoorDash/Uber Eats. She did a good job, but that doesn’t change the fact that it’s unsafe and unfair. A store open until 8 p.m. should never be run by just one person. Completely unacceptable.
- NTNila TasniaAug 5, 20251.0Worst subway ever. Rude employee, and food was not fresh. After had chicken subway, all day we had tummy ache. 😞
- SHSharee HeardJul 30, 20251.0Staff is rude and the food made me sick. They had no wraps, only one bread and again the staff was RUDE!
Frequently Asked Questions About Subway
What are the operating hours of the Subway restaurant at Shoppes @ Hampton Inn & Suites in Buffalo?
The Subway restaurant is open from 9:00 AM to 8:00 PM Monday through Saturday, and from 9:00 AM to 7:00 PM on Sundays.
Does this Subway location offer delivery services?
Yes, this Subway location provides delivery services.
Can I dine in at the Subway restaurant at 120 W Chippewa St?
Yes, dine-in service is available at this Subway restaurant.
Is catering available from this Subway restaurant?
Yes, catering services are offered to assist with your event needs.
Where is the Subway restaurant located?
It is located at 120 W Chippewa St, inside Shoppes @ Hampton Inn & Suites, Erie area, Buffalo, NY 14202.
What meals are served at this Subway location?
This Subway serves breakfast, lunch, and dinner.
How can I order from this Subway restaurant?
You can order quickly and easily through their app or online menu, or opt for in-restaurant dining, delivery, or curbside pickup.
What nearby restaurants can I visit before or after dining at Subway?
Nearby restaurants include Ted's Hot Dogs, Waves Restaurant (Thai and Vietnamese cuisine), and Rachels Mediterranean Grill for Greek and Mediterranean dishes.
Are there any entertainment venues near the Subway at Shoppes @ Hampton Inn & Suites?
Yes, Buffalo United Artists theatre and Chippewa Strip nightclub are nearby, offering options for arts, concerts, and nightlife.
What hotels are near the Subway restaurant for visitors staying overnight?
Nearby hotels include Hampton Inn & Suites Buffalo Downtown and The Westin Buffalo, both conveniently close to the Subway location.