McDonald's

3.3
1844 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3540 Main St, Buffalo, NY
14226, United States

Hours

Reviews

3.3
1,844 reviews
5 stars
567
4 stars
373
3 stars
322
2 stars
157
1 star
425

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Customers reported issues with food quality, including cold or raw items, incorrect orders, and unsanitary conditions.

Cleanliness

The restaurant was frequently described as dirty, with unclean tables and restrooms, and some reports of pests.

Atmosphere

The dining environment was criticized for being chaotic and uncomfortable, with complaints about noise and layout.

Customer Experience

Many customers expressed dissatisfaction with their overall experience, citing a lack of professionalism and care from staff.
  • NN
    Nieja
    Nov 13, 2025
    1.0
    How long has this been sitting out??? I bought this 5 minutes ago & it looks 5 weeks old im so mad! On top of that you’re waiting in the drive thru for 30 minutes before they even take the order ! This just annoyed me I’m annoyed .. the people were nice tho 🤷🏽‍♀️ I’m hungry so ima eat it if I get salmonella please put some money on my go fund me goodbye
  • CC
    Cartoonman
    Nov 11, 2025
    1.0
    I ordered a steak egg and cheese bagel meal. It took over 10 minutes to get my order. I get to work and open my sandwich and there is no egg on it. This isn't the first time they have screwed up my order. The last time, I got this I got work opened my sandwich to find the bottom bun of my sandwich was a hamburger bun. How the hell do you half a hamburger bun and mistake it for a bagel is beyond me. This location is terrible.
  • FL
    Frederick Little
    Nov 1, 2025
    1.0
    Tall black girl with black glasses and short hair was very rude towards the man in front of me who was just asking questions about the menu. After he paid and left, she just gave me a dark look and I simply said I was just there to pick up an order. No response, just a bad attitude. You guys really need to teach your staff proper manners and etiquette.
  • GM
    Gillian Mullen
    Oct 29, 2025
    1.0
    I think this is the first Google review I’ve ever done before.I would not recommend going to this McDonald’s, find a different one. They’ve given me the wrong order while in the drive-through twice now. They are bad at making their coffee drinks and frappes. The first frappe I got was completely melted and tasted awful, the second one I got tasted like it had some sort of bleach or cleaning products in it, it literally burned my throat. I work near by and all of my co workers avoid this McDonald’s
  • SL
    Scott Levergood
    Oct 24, 2025
    1.0
    I normally don’t write bad reviews, but this experience really stood out. I went into this McDonald’s to pick up a DoorDash order and waited patiently at the counter. When I finally reached the girl working there (two braids down her sides), she greeted me with an attitude and snapped, “What you want?” I told her I was there for a DoorDash, and she responded in a nasty tone, saying something like, “DoorDashes are over in the corner,” as if I didn’t know what I was doing. I’m a Platinum Dasher—I do this all the time. Turns out, there were no DoorDashes in the corner, and the order I needed was actually sitting behind the counter. When she realized that, instead of apologizing, she doubled down with even more attitude and asked, “Who’s your DoorDash?” in a belligerent tone. I calmly told her, “Dorian,” and let her know she needed to stop talking to me like that. She was also flirting with another employee while customers were waiting and gave attitude to someone else in line before me. Zero professionalism, zero respect for customers. This kind of behavior doesn’t belong behind a counter—definitely not the image McDonald’s should want representing their brand.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 3540 Main St, Buffalo?

McDonald's at 3540 Main St operates 24/7, every day of the week from 00:00 to 23:59.

Does this McDonald's location offer delivery services?

Yes, this McDonald's offers delivery services 24/7 with options including same day delivery and no-contact delivery.