McDonald's

3.2
2184 reviews
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Business Details

390 Niagara St, Buffalo, NY
14201, United States
(716) 847-0070
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
390 Niagara St, Buffalo, NY
14201, United States

Hours

Reviews

3.2
2,184 reviews
5 stars
684
4 stars
386
3 stars
401
2 stars
207
1 star
506

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, incorrect orders, and rude staff.

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty bathrooms and overall filthiness of the location.

Order Accuracy

Many customers experienced issues with incorrect or incomplete orders, leading to frustration and dissatisfaction.

Staffing Issues

Reviews indicated that the location is often understaffed, contributing to slow service and poor customer experiences.

Positive Experiences

Despite the negative feedback, some customers praised the quality of food and friendly service during certain visits.
  • GG
    Gabriel
    2 days ago
    1.0
    One of the worst McDonalds I’ve been too . Customer service doesn’t exist . I don’t know what the problem is but they need a big change.
  • BT
    Blake Taylor
    3 days ago
    1.0
    One of the craziest experiences I have ever had in my life first time in buffalo as I drove from Canada.I pull up the speaker the they take about 10 minutes to ask what I want the lady was so rude it was crazy to the point of say “and what do you want “ because I was taking a while between orders as the menu in the USA is much different plus I just drove 6 hours and it was 1230am then I hear them swearing over the speaker finally I Order we are waiting in line for 20 mins not moving at all a car rear ends me in the drive through the guy was drunk as we are talking to him she starts yelling through her window “can you guys move your cars there is a line” as if there was already a line at 1230 am it was beyond disrespectful so we move our car does the guy not flee the scene wild experience not a good look Buffalo be better.
  • SO
    Sarai Ortiz
    4 days ago
    1.0
    Horrible , horrible wait time , people always playing and talking while people waiting to order and they take forever to make food . Dirty
  • AS
    Ambi Sterling
    Nov 11, 2025
    2.0
    Workers are rude place is dirty on top that why my snack wrap look out dated I opened it due them but lettuce on it after I asked for none it looked all hard n nasty 🤢
  • EM
    Emma Medina
    Oct 25, 2025
    1.0
    Every time I come here it’s horrible. I ordered delivery, and it’s like they didn’t even try to get it right. Two wrong sandwiches, missing hash browns, and missing coffee. Plus, when you call to ask for your correct meal, no one answers. Straight to voicemail. Don’t go here. EDIT: McDonalds trying to blame DoorDash is ridiculous. THEIR STAFF messed it up. I want to be totally clear. I paid McDonalds for the order, not DoorDash, therefore they should be serving the customer and making things rights.
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Frequently Asked Questions About McDonald's

What are the full operating hours of this McDonald's location?

This McDonald's is open 24 hours every day of the week.

What are the delivery hours for this McDonald's?

Delivery is available from 6:00 AM to 2:00 AM Monday through Thursday and Sunday, from 6:00 AM to 2:00 AM on Wednesday, 6:00 AM to 2:00 AM on Tuesday, 6:00 AM to 3:30 AM on Friday, and 4:00 AM to 3:30 AM on Saturday and Sunday.