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McDonald's

2.8
(1152 reviews)

Business Details

1970 Kensington Ave, Buffalo, NY
14215, United States
(716) 839-2957
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1970 Kensington Ave, Buffalo, NY
14215, United States

Hours

Reviews

2.8
1,152 reviews
5 stars
255
4 stars
169
3 stars
204
2 stars
143
1 star
381

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times, often exceeding 30 minutes, both in the drive-thru and at the counter.

Food Quality

Many reviews highlighted issues with food quality, including cold, undercooked, or incorrect orders.

Staff Attitude

Numerous customers noted rude or dismissive behavior from staff, contributing to a negative dining experience.

Cleanliness

Several reviews mentioned unsanitary conditions within the restaurant, including dirty dining areas and concerns about food preparation.

Management Issues

Customers expressed frustration with management's apparent lack of oversight and responsiveness to service problems.
  • BM
    b mitchell
    3 days ago
    1.0
    0230-store is open- there's an employee to answer the speaker, cars sitting at the drive-thru window, girl answers "you door dash or uber eats?" "no." "we closed." online hours listed as 24 hours and reviewed by management 7 weeks ago. will allow you to put items in your cart/bag on the app, but then won't allow you to complete the order. so either employees are unaware of their own hours or management is.
  • SM
    Stephanie M
    4 days ago
    3.0
    I wanted to like this store, but I honestly didn’t think the prices or deals were very competitive compared to other nearby options. On top of that, the overall vibe felt cold and unwelcoming. The staff didn’t seem particularly friendly, and several shoppers were noticeably rude; no manners whatsoever. Customer service and atmosphere matter, and that piece was lacking for me.
  • JJ
    J
    6 days ago
    1.0
    I truly despise this location for McDonald's not only are they extremely rude and unprofessional. They are always messing up the orders. I just hope this location closes down they don't appreciate the community for spending money as well as become attitudey to correct the issue. Really tired of those place. And it deserves no stars.
  • JB
    Joe Brown
    Feb 18, 2026
    1.0
    I was waiting at the counter for 30 mins straight and none of the employees took my order then when I finally ordered I had to wait another 30 mins to get my food and I asked them when will I get my food and they said rather you wait another 30 mins or leave then I left and they took 30$ from me at the end of the day horrible McDonald’s don’t ever come here you guys just lost a customer and recommendations from others
  • KS
    Ken s
    Jan 20, 2026
    3.0
    Only one worker was working at time of vist. Had to wait for all the drive through was completed for her to take my order. She was nice though. Normally this location is fast so I will give them this 1 time.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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