McDonald's

2.8
1916 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2058 Elmwood Ave, Buffalo, NY
14216, United States

Hours

Reviews

2.8
1,916 reviews
5 stars
478
4 stars
297
3 stars
273
2 stars
193
1 star
675

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 20-40 minutes in the drive-thru and inside.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and poor handling of mobile orders.

Staff Behavior

Feedback indicated a lack of professionalism among staff, with reports of rudeness, inattentiveness, and poor customer service.

Cleanliness

Several customers noted unsanitary conditions, including dirty floors and equipment, contributing to a negative dining experience.

Food Quality

While some customers enjoyed the food when received, many reported cold, poorly prepared items, and overall dissatisfaction with food quality.
  • MB
    Malina Bartley
    2 days ago
    1.0
    I am absolutely shocked. The cleanliness of this mcdonald’s is below standard— i question how it would pass health inspection. The customer service is close to horrible… I am an employee myself and I have never met any employees with such ignorance, the cashier fell asleep mid order and was highly disrespectful. I went to the washroom prior to getting my phone and an employee was there on their phone just standing there, as well as poop smeared on the toilet, and the reeking smell of weed. I believe as a corporation you should hold your dynamics at a higher standard. Do better.
  • JJ
    Julianna “Julia”
    Nov 12, 2025
    1.0
    Take the trip to the Sheridan and Delaware Mcdonalds. I ordered only a few things and yet the staff still forgot two of my items. I was waiting 10 minutes for a cup, I was also waiting at the register for 10-15 minutes just to tell a worker that I needed my two other items and the workers that were there just sat there and stared at me while they were doing absolutely nothing.
  • JJ
    John
    Nov 7, 2025
    1.0
    It's Friday at 6:30, not one person handing out food then two employees walk out the bathroom together. Probably smoking a weed pen in the bathroom together. MCchicken/hot and spicy was old and dry nearly like warm. Fry's were soggy, oily and under cooked look pale. They literally have a timer for the fries! And it was not very busy two cars in drivethu and one other customer waiting. You can properly cook the food. Got two whole napkins the equivalent of two pieces of toilet paper go to grape more no one has refilled napkins in ages it's empty. Do not come to this location drive 3 more minutes and go to the one on Delaware and Sheridan. Avoid this at all costs, they simply do not care and are all clearly so lazy. I will be reporting my experience to corporate
  • MB
    Murnita Bennett
    Nov 1, 2025
    1.0
    This is the worstMcDonald's in the city of Buffalo waited 30 minutes for cold fries no one in there was in a hurry to get the food out .Never again.
  • IM
    isaac meggett
    Oct 26, 2025
    1.0
    Shame. I just wanted a coffee. She hands it to me ice cold. As if they dont know coffee is supposed to be hot. I ask for the manager. He just looks at me and never acknowledged what I said. I normally dont get angry but wow. Ill never come here again. Then they thought it was funny.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 2058 Elmwood Ave, Buffalo, NY?

This McDonald's location is open 24 hours a day, 7 days a week.

Is there a drive-thru available at this McDonald's, and what are its hours?

Yes, the McDonald's at 2058 Elmwood Ave has a drive-thru open 24/7.