McDonald's

3.0
1922 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1028 Mc Kinley Pky, Buffalo, NY
14220, United States

Hours

Reviews

3.0
1,922 reviews
5 stars
543
4 stars
295
3 stars
323
2 stars
202
1 star
559

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, especially in the drive-thru, with some waiting over 40 minutes for their orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and food quality, leading to customer frustration.

Staff Performance

While some customers praised the friendliness and helpfulness of the staff, others noted poor service and lack of coordination among employees.

Cleanliness

The cleanliness of the restaurant was inconsistent, with some customers noting clean areas while others reported unsanitary conditions.

Food Quality

Feedback on food quality was mixed, with some items praised while others were described as cold, poorly prepared, or not fresh.
  • GS
    Ginger Smierciak
    4 days ago
    1.0
    If I could give less I would food cold not all we ordered big Mac was tossed in the container na mess we spent alot and was so disappointed. Staff needs training and given some customer service lessons almost 100 bucks for garbage
  • JB
    Jeremy Bonilla
    4 days ago
    1.0
    I walked in and the first thing I see is the manager eating from the French fries . Would never eat here. Again, and when telling another employee old lady that was mopping the floor, she said it’s okay because she needs to try the fries to make sure they are good.
  • MS
    Mark Saling
    Dec 29, 2025
    5.0
    The new chicken sandwich gives chic Fila a run for its money. So delicious 😋 and a great price with classic fries 🍟
  • RH
    Rozalyn Haley
    Dec 17, 2025
    2.0
    Food was cold, I was missing items, and had to go back to the store after getting home to find my filet of fish had ketchup on it! This location always screws something up. At least the staff that were on duty were nice and fixed the problem without giving attitude, which is the normal reaction you get when you complain about the food.
  • MH
    Maxwell Hahn
    Nov 30, 2025
    1.0
    Food took 20 mins for McDouble: ten minutes after ordering, the app said it was ready—then the order itself wasn’t at the pick up for another 10 mins. Bathroom was gross and toilet hopelessly clogged

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 1028 Mc Kinley Pky, Buffalo?

McDonald's at 1028 Mc Kinley Pky in Buffalo is open 24 hours daily, from 12:00 AM to 11:59 PM (local time).

Does McDonald's offer delivery services, and what are the delivery hours?

Yes, McDonald's offers delivery including same-day and no-contact delivery services. Delivery hours are daily from 4:30 AM to 3:30 AM the next day.