Business Details
About
Mexican Restaurant
Chipotle Delaware Commons is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
2.5
362 reviews
5 stars
86
4 stars
39
3 stars
20
2 stars
33
1 star
184
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unprofessional behavior from staff, with many experiences highlighting long wait times and poor communication.
Food Quality
Numerous reviews indicated dissatisfaction with food quality, including undercooked rice, stale chips, and incorrect orders.
Cleanliness
The restaurant was often described as dirty and unkempt, with overflowing garbage and unclean surfaces.
Order Fulfillment
Many customers experienced issues with order accuracy, including missing items and incorrect food preparation.
Management Issues
Several reviews pointed to poor management practices, including understaffing and lack of training, contributing to the overall negative experience.
- TTTay4 days ago1.0Very dirty and for whatever reason the cook seasons the chicken it was SALTY girl who did my food had an attitude bad experience
- MCMak COct 28, 20251.0I have visited this location to me a few times over the past few months. I won't be returning. It's chaotic and unorganized. I waited patiently while others got to go to the front of the line for wanting steak- while more chicken was being cooked. Just for it to be my turn and witness a manager disciplining an employee about not leaving the line. There's a time and a place and the line is to the door. I pay for my food, the cashier asks me to tap on the guys shoulder with the red sweatshirt and ask him to come to the front, I said okay. I kept my distance and said "Excuse me, they are looking for you at the front" and I walked out. I am not on the clock, it's not appropriate and the guy was eating. In general asking for vinaigrette at Chipotle always feels like you're asking for their most prized possession. Sometimes this location claims to not have any left and yesterday they had some. It's usually sweet, because it's a honey vinaigrette. This time it had so much pepper or spices in it? I understand maybe new staff needs to learn and get on board but definitely need someone to come in and clean up whatever's going on in here.
- MMMiss MissOct 24, 20251.0This Delaware location was horrid. Line wasnt even long but the wait time was 20 min before I was serviced. I get home....the taste was horrible. The young lady had just made fresh rice...rice was so crunchy! The chicken was the bottom of the pan...I should've known....them pieces was burnt n hard!!!!!! Because its at the bottom and wasnt much so the heat made it cook faster. It all tasted like a messy garbage plate. Yuck. Chipotle not cheap to be making food with no quality!
- ABAustin BurgerOct 19, 20251.0Absolutely wild how downhill chipotle has gone last few years but This location is maybe worst I’ve ever been to. Food is gross and flavorless, space is dirty and disgusting, and the employees blast their music and just talk with each other. Never again lol
- HPhot pancakesOct 14, 20251.0Do not order for pickup through the drive through. No one will come to the window for 30+ minutes. Read other reviews. This isn’t an isolated incident. People were beeping to get the attention of someone lol
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at Delaware Commons serve?
Chipotle Mexican Grill at Delaware Commons offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.
What are the opening hours of Chipotle Mexican Grill at 2236 Delaware Ave, Buffalo?
Chipotle Mexican Grill is open daily from 10:45 AM to 11:00 PM.
How can I place an order online for Chipotle Mexican Grill at Delaware Commons?
You can place an order online via their website at https://order.chipotle.com/ or through the Chipotle app available on the Apple App Store.
Does Chipotle at Delaware Commons have a rewards program?
Yes, customers can sign up for Chipotle Rewards to earn exclusive offers and free food.
What is the address and contact number for Chipotle Mexican Grill at Delaware Commons?
The address is 2236 Delaware Ave, Erie, Buffalo, NY 14216, and the phone number is +1 716-374-6060.
Where can I find Chipotle Mexican Grill's official social media pages?
Their official pages include Facebook at facebook.com/chipotle/, Instagram @chipotle, Twitter @ChipotleTweets, LinkedIn, Pinterest, and YouTube channel.
What nearby restaurants can I visit along with Chipotle Mexican Grill at Delaware Commons?
Nearby restaurants include Tropical Smoothie Cafe, Jersey Mike's Subs, Tokyo II Steakhouse, Tim Hortons, Denny's, Little Caesars Pizza, KO Bar & Grill, and Taj Grill.
Are there any nearby automotive service centers to Chipotle at Delaware Commons?
Yes, nearby automotive services include Monro Auto Service and Tire Centers, Monro Muffler Brake & Service, Mavis Discount Tire, Kings total car care, and Valvoline Instant Oil Change.
Which nearby retail and service stores are close to Chipotle Mexican Grill at Delaware Commons?
Nearby retail and service stores include Spectrum Store, TCC Verizon Authorized Retailer, Verizon, uBreakiFix by Asurion, Dollar Tree, and LibertyX Bitcoin ATM.
What nearby recreational or entertainment places are there around Chipotle at Delaware Commons?
Nearby entertainment and recreational places include Western Regional OTB betting center and Fleet Feet Buffalo sporting goods store.