Business Details
About
Sandwich Restaurant
Location
Hours
Reviews
3.5
161 reviews
5 stars
61
4 stars
32
3 stars
25
2 stars
7
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unprofessional.
Food Quality
While many customers enjoyed the food, there were complaints about inconsistency, such as missing ingredients and poor preparation.
Long Wait Times
Customers frequently mentioned long wait times for service and food, even during less busy hours.
Pricing Issues
Several reviews noted that the prices were considered high relative to the quality and quantity of food received.
Cleanliness Concerns
Some customers expressed concerns about the cleanliness of the establishment and the food preparation area.
- AAAnne3 days ago5.0The cheesesteak here is absolutely outstanding. And the strawberry drink? Packed with real strawberries and unbelievably good. There’s a Charlie’s Cheesesteak in Canada, but this place is on a whole different level. I literally crossed the border to Buffalo just to eat this sandwich — and it was totally worth it. Highly recommend!
- TPTrenis Pearsey-RosadoNov 17, 20251.0I came to the location to redeem my rewards on my lunch break. Only to be told by the girl running the register that “ it’s not working and she doesn’t know how to make it work, she just works there.” After I waited to click redeem right in front of her. So I wasted my lunch break coming here, complete waste of time. 2 other men working, no one could help. Must see Manager “ Jay “. So when Jay isn’t working, this is the customer service one should expect. Shameful! Do better!
- LMLesly MGOct 7, 20251.0Worst customer service. The old man taking our order yelled at us while listing the drinks and food, as if we weren’t paying customers. I love the food, but when the customer service is terrible, it instantly becomes a place you don’t want to eat at again because of that experience.
- NSNikki SepielliOct 3, 20251.0Several people behind the counter, 4-5, nobody approached my friends and I about placing an order so we went elsewhere.
- AAasad aslamSep 25, 20255.0I visited Charley’s Philly Steaks in Buffalo and tried their chicken cheesesteak. The taste was really good and definitely worth trying! I really miss having it here in Toronto, but overall, it was a great experience. I’ll definitely stop by again on my next visit to the USA.
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular operating hours of Charleys Cheesesteaks at Walden Galleria Mall?
Charleys Cheesesteaks is open Monday through Saturday from 11:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Is Charleys Cheesesteaks open for delivery?
No, Charleys Cheesesteaks does not offer delivery service as all delivery hours are marked closed.
Can I order food for pickup or takeout at Charleys Cheesesteaks?
No, pickup and takeout services are currently not available as all pickup and takeout hours are closed.
Does Charleys Cheesesteaks have a drive-through service?
No, the drive-through service is not available; all drive-through hours are listed as closed.
What payment methods are accepted at Charleys Cheesesteaks?
Charleys Cheesesteaks accepts American Express, Discover, MasterCard, and Visa credit cards.
Where is Charleys Cheesesteaks located?
Charleys Cheesesteaks is located at 1 Walden Galleria Dr., Buffalo, NY, 14225, inside the Walden Galleria Mall.
Are there any nearby restaurants around Charleys Cheesesteaks?
Yes, nearby restaurants include Arby's, Senor Leon Mexican Cantina & Grill, Wetzel's Pretzels, and Burger King, all located within or near Walden Galleria Mall.
What retail stores can I visit near Charleys Cheesesteaks?
Nearby retail stores include bareMinerals Boutiques, Foot Locker, Urban Outfitters, Francesca's, Lord & Taylor, and Macy's Walden Galleria among others.
Is there a convenient place to relax and have tea or a smoothie near Charleys Cheesesteaks?
Yes, you can visit Dragon Girl Tea, a tea room and smoothie/juice bar located near Charleys Cheesesteaks in Walden Galleria Mall.
How can I find Charleys Cheesesteaks if I am traveling to Walden Galleria Mall?
Charleys Cheesesteaks is located within Walden Galleria Mall at 1 Walden Galleria Dr., Buffalo, NY. You can use the mall's main entrances or nearby parking areas to access the store easily.