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Charleys Cheesesteaks

3.5
(240 reviews)

Business Details

1 Walden Galleria Dr., Buffalo, NY
14225, United States
(416) 889-0738
https://order.charleys.com/menu/walden-galleria-mall/

About

Sandwich Restaurant

Location

Charleys Cheesesteaks
1 Walden Galleria Dr., Buffalo, NY
14225, United States

Hours

Reviews

3.5
240 reviews
5 stars
107
4 stars
36
3 stars
32
2 stars
11
1 star
54

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoyed the food, particularly the cheesesteaks and fries, although some found it bland or overpriced.

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude and unprofessional staff, long wait times, and issues with order accuracy.

Ambiance

The dining experience was often described as awkward due to the staff's demeanor, with some customers noting the food court setting contributed to a noisy environment.

Order Issues

Several customers experienced problems with their orders, including incorrect items, overcharging, and lack of assistance with online orders.
  • ML
    Mr. Ma (LocalFoodie)
    Feb 17, 2026
    2.0
    They are not #1 philly cheesesteak. Its so bland. You are better off eating something else there and go to philly for an awesome sub.
  • EE
    Elmeri
    Feb 1, 2026
    4.0
    Buffalo chicken cheesesteak very good.
  • MC
    Matthews series of Content!!!!
    Dec 23, 2025
    3.0
    Food was good!! I think my food may have taken a bit because I was waiting for my 20pc boneless chicken teriyaki wings, with bleu cheese and it may have taken like 15-18mins (however they did mention it will take a bit, and they seemed busy). The guy who was serving the food didn’t look too happy and he didn’t want to be there. The lady who took our order was really nice! I think there may have been to many strawberry chunks in my strawberry lemonade. No major problems! This was my first time ever having Charley’s
  • HP
    hove Page
    Dec 22, 2025
    5.0
    Great food
  • MT
    Mj Toom
    Dec 21, 2025
    3.0
    Absolutely disgusting customer service. The cashier was rude, disrespectful, and incredibly unprofessional. While I was standing right there, she was whispering behind my back and accusing me of having an attitude — when I did not say a single word to her other than my order. That kind of behavior is childish and unacceptable. If you can’t handle doing your job without talking trash about customers, you should not be working the front counter. There was zero provocation on my end, yet I was treated like a problem for no reason. I don’t care how good the food is — an employee who openly disrespects customers ruins the entire experience. Management clearly allows this behavior, or it wouldn’t be happening. Save your money and go somewhere you’ll actually be treated with basic human decency.

Frequently Asked Questions About Charleys Cheesesteaks

What are the regular operating hours of Charleys Cheesesteaks at Walden Galleria Mall?

Charleys Cheesesteaks is open Monday through Saturday from 11:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.

Is Charleys Cheesesteaks open for delivery?

No, Charleys Cheesesteaks does not offer delivery service as all delivery hours are marked closed.

Brand Certified Facts from Charleys Cheesesteaks

This information is certified by Charleys Cheesesteaks and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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