Customers generally enjoyed the food, particularly the cheesesteaks and fries, although some found it bland or overpriced.
Customer Service
Numerous reviews highlighted poor customer service, with reports of rude and unprofessional staff, long wait times, and issues with order accuracy.
Ambiance
The dining experience was often described as awkward due to the staff's demeanor, with some customers noting the food court setting contributed to a noisy environment.
Order Issues
Several customers experienced problems with their orders, including incorrect items, overcharging, and lack of assistance with online orders.
ML
Mr. Ma (LocalFoodie)
Feb 17, 2026
2.0
They are not #1 philly cheesesteak. Its so bland.
You are better off eating something else there and go to philly for an awesome sub.
EE
Elmeri
Feb 1, 2026
4.0
Buffalo chicken cheesesteak very good.
MC
Matthews series of Content!!!!
Dec 23, 2025
3.0
Food was good!! I think my food may have taken a bit because I was waiting for my 20pc boneless chicken teriyaki wings, with bleu cheese and it may have taken like 15-18mins (however they did mention it will take a bit, and they seemed busy). The guy who was serving the food didn’t look too happy and he didn’t want to be there. The lady who took our order was really nice! I think there may have been to many strawberry chunks in my strawberry lemonade. No major problems! This was my first time ever having Charley’s
HP
hove Page
Dec 22, 2025
5.0
Great food
MT
Mj Toom
Dec 21, 2025
3.0
Absolutely disgusting customer service. The cashier was rude, disrespectful, and incredibly unprofessional. While I was standing right there, she was whispering behind my back and accusing me of having an attitude — when I did not say a single word to her other than my order.
That kind of behavior is childish and unacceptable. If you can’t handle doing your job without talking trash about customers, you should not be working the front counter. There was zero provocation on my end, yet I was treated like a problem for no reason.
I don’t care how good the food is — an employee who openly disrespects customers ruins the entire experience. Management clearly allows this behavior, or it wouldn’t be happening. Save your money and go somewhere you’ll actually be treated with basic human decency.
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular operating hours of Charleys Cheesesteaks at Walden Galleria Mall?
Charleys Cheesesteaks is open Monday through Saturday from 11:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Is Charleys Cheesesteaks open for delivery?
No, Charleys Cheesesteaks does not offer delivery service as all delivery hours are marked closed.
Can I order food for pickup or takeout at Charleys Cheesesteaks?
No, pickup and takeout services are currently not available as all pickup and takeout hours are closed.
Does Charleys Cheesesteaks have a drive-through service?
No, the drive-through service is not available; all drive-through hours are listed as closed.
What payment methods are accepted at Charleys Cheesesteaks?
Charleys Cheesesteaks accepts American Express, Discover, MasterCard, and Visa credit cards.
Where is Charleys Cheesesteaks located?
Charleys Cheesesteaks is located at 1 Walden Galleria Dr., Buffalo, NY, 14225, inside the Walden Galleria Mall.
Are there any nearby restaurants around Charleys Cheesesteaks?
Yes, nearby restaurants include Arby's, Senor Leon Mexican Cantina & Grill, Wetzel's Pretzels, and Burger King, all located within or near Walden Galleria Mall.
What retail stores can I visit near Charleys Cheesesteaks?
Nearby retail stores include bareMinerals Boutiques, Foot Locker, Urban Outfitters, Francesca's, Lord & Taylor, and Macy's Walden Galleria among others.
Is there a convenient place to relax and have tea or a smoothie near Charleys Cheesesteaks?
Yes, you can visit Dragon Girl Tea, a tea room and smoothie/juice bar located near Charleys Cheesesteaks in Walden Galleria Mall.
How can I find Charleys Cheesesteaks if I am traveling to Walden Galleria Mall?
Charleys Cheesesteaks is located within Walden Galleria Mall at 1 Walden Galleria Dr., Buffalo, NY. You can use the mall's main entrances or nearby parking areas to access the store easily.
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