The Sandwich Shop

4.2
281 reviews

About

Sandwich Restaurant

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupAvailable

Location

The Sandwich Shop
658A Grand St, Brooklyn, NY
11211, United States

Hours

Reviews

4.2
281 reviews
5 stars
191
4 stars
31
3 stars
16
2 stars
11
1 star
32

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers expressed disappointment with the declining quality of food, noting issues like old ingredients, soggy bread, and missing components in their orders.

Service Speed

While some reviews praised the quick service, others reported long wait times for both in-person orders and delivery, leading to frustration.

Pricing Concerns

Numerous customers felt that the prices were too high for the portion sizes and quality of food, with several mentioning that they no longer find it justifiable to eat there.

Customer Service

Feedback on customer service was mixed; while some praised the friendly staff, others reported rude behavior from management and issues with order accuracy.

Ambiance and Cleanliness

The shop was noted for its cozy atmosphere, but some customers raised concerns about cleanliness and the lack of proper dining space.
  • NM
    Nathaniel Mackler
    Oct 27, 2025
    1.0
    I don’t know what this sandwich is, but it’s not a Reuben. The pastrami is also awful. I won’t be back.
  • KS
    Kiley Surma
    Sep 9, 2025
    5.0
    Just perfect for lunch! Fast and fresh with friend service.
  • II
    I.
    Sep 8, 2025
    1.0
    Food tasted old and the quality isn’t there anymore. This place USE to be amazing. Shame.
  • MS
    Mihir Shah
    Sep 8, 2025
    5.0
    Incredible sandwiches - the vegetarian options are great, and the service is phenomenal.
  • KS
    Kate Slimski
    Jun 26, 2025
    1.0
    This place has gone severely downhill. Used to be my go-to, however the quality isn’t what it used to be. Today’s sandwich was overly salty and meat tasted old, bread came soggy. Don’t know if it’s under new mgmt but it’s seriously disappointing because it used to be so good

Frequently Asked Questions About The Sandwich Shop

What are the general opening hours of The Sandwich Shop?

The Sandwich Shop is open Monday, Tuesday, Thursday, Friday, Saturday, and Sunday from 10:00 AM to 7:00 PM. It is closed on Wednesdays.

Does The Sandwich Shop offer delivery services?

Yes, The Sandwich Shop offers both in-store pickup and delivery services.