Many customers expressed disappointment with the declining quality of food, noting issues like old ingredients, soggy bread, and missing components in their orders.
Service Speed
While some reviews praised the quick service, others reported long wait times for both in-person orders and delivery, leading to frustration.
Pricing Concerns
Numerous customers felt that the prices were too high for the portion sizes and quality of food, with several mentioning that they no longer find it justifiable to eat there.
Customer Service
Feedback on customer service was mixed; while some praised the friendly staff, others reported rude behavior from management and issues with order accuracy.
Ambiance and Cleanliness
The shop was noted for its cozy atmosphere, but some customers raised concerns about cleanliness and the lack of proper dining space.
NM
Nathaniel Mackler
Oct 27, 2025
1.0
I don’t know what this sandwich is, but it’s not a Reuben. The pastrami is also awful. I won’t be back.
KS
Kiley Surma
Sep 9, 2025
5.0
Just perfect for lunch! Fast and fresh with friend service.
II
I.
Sep 8, 2025
1.0
Food tasted old and the quality isn’t there anymore. This place USE to be amazing. Shame.
MS
Mihir Shah
Sep 8, 2025
5.0
Incredible sandwiches - the vegetarian options are great, and the service is phenomenal.
KS
Kate Slimski
Jun 26, 2025
1.0
This place has gone severely downhill. Used to be my go-to, however the quality isn’t what it used to be. Today’s sandwich was overly salty and meat tasted old, bread came soggy. Don’t know if it’s under new mgmt but it’s seriously disappointing because it used to be so good
Frequently Asked Questions About The Sandwich Shop
What are the general opening hours of The Sandwich Shop?
The Sandwich Shop is open Monday, Tuesday, Thursday, Friday, Saturday, and Sunday from 10:00 AM to 7:00 PM. It is closed on Wednesdays.
Does The Sandwich Shop offer delivery services?
Yes, The Sandwich Shop offers both in-store pickup and delivery services.
What are the takeout hours for The Sandwich Shop?
Takeout services are available Monday, Tuesday, Thursday, Friday, Saturday, and Sunday from 10:00 AM to 7:00 PM. The shop is closed for takeout on Wednesdays.
Where is The Sandwich Shop located?
The Sandwich Shop is located at 658A Grand St, Brooklyn, NY 11211, United States.
What types of cuisine and services does The Sandwich Shop offer?
The Sandwich Shop is a sandwich restaurant and deli that also serves American cuisine. It is a brunch restaurant, vegetarian restaurant, salad shop, and offers catering services.
What is the price range for meals at The Sandwich Shop?
The Sandwich Shop has a moderate price range, categorized as 'TWO'.
What is the website for The Sandwich Shop where I can find the menu and place orders?
You can visit https://sandwichshopbk.com to view the menu and place orders through their website.
Are there any nearby places of interest I can visit before or after dining at The Sandwich Shop?
Yes, nearby places include Ikura Sushi, a Japanese restaurant; The Grand, a gastropub; and Crystal Lake Brooklyn, a cocktail bar and pub. These venues offer additional dining and entertainment options around The Sandwich Shop.
Is there a convenient place for grocery shopping near The Sandwich Shop?
Yes, both Ozzie's Fresh Market, which is a supermarket and bakery, and Associated Supermarket are nearby for your grocery needs.
If I need to get some computer or phone services near The Sandwich Shop, where can I go?
You can visit MacKBees Tech for IT services and computer repair, or Mac & PC Wireless for electronics and mobile phone services, both located close to The Sandwich Shop.