Stop & Shop

4.1
2776 reviews

About

Grocery StoreStop & Shop
A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.

Location

Stop & Shop
625 Atlantic Ave, Brooklyn, NY
11217, United States

Hours

Reviews

4.1
2,776 reviews
5 stars
1,365
4 stars
789
3 stars
352
2 stars
98
1 star
172

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with employees being rude or unhelpful, particularly in the deli and checkout areas.

Cleanliness

The store's cleanliness was frequently criticized, especially regarding the bathrooms, which were described as unsanitary.

Product Availability

Customers reported issues with product availability, including missing items in orders and a lack of shopping carts and baskets.

Pricing and Sales

Many customers appreciated the good prices and sales offered, noting that the store has a wide selection of goods.

Checkout Experience

Long lines and slow checkout processes were common complaints, with suggestions for more cashiers and improved self-checkout systems.
  • JM
    John Meertens
    Dec 23, 2025
    1.0
    I called customer service, no one ever answered. I tried several times and the automated system hung up on me each time after waiting for someone to answer my question. I then called Wholefoods and someone picked up right away and helped me.
  • JS
    J Steward
    Dec 6, 2025
    1.0
    I’ve been seeing and noticing strange behavior at Stop & Shop. Particularly from the Stop & Shop cashiers!!! After the cashier scan your items they keep some of them. This happened twice ! I’ve caught two cashiers doing this and when I get home, I noticed something not in my bag. The first time I noticed this, was from a young lady that scanned my items! Every time I would turn my back to reaching my car to put something on the belt something will come off the belt and be in front of her where I could not see. Lots of my items were right in front of her! I noticed they don’t like for you to help them back where they hurry up and try to bag your things, but in this case, I went around to bag my own things and I saw the items in front of her then. They sat in front of her slight in a slightly lower, area and I pointed them out like please give me my items. The second time this happened was yesterday. From the corner of my eye, I noticed the cashier hurriedly grabbed an item (My onion powder of all things) and I’m like I just know I didn’t see what I thought I saw!!! So I pretended like I didn’t see it and when I got home, my onion powder was missing. He actually took the onion powder. That was strange so I’m not sure what they’re doing, or what’s going but it’s weird.
  • BB
    Blue Blue
    Nov 2, 2025
    4.0
    Great price
  • AR
    Alicia Rivera
    Oct 30, 2025
    1.0
    I was sitting on the ledge of a wall facing towards the citibikes lined up facing Barclay Center taking a food break after walking for a while; and while i am taking a food break and eating... a guy comes along with a wheeled garbage can and a broom and lifts the broom into the air and away from the ground and starts sweeping the plant area extremely close nearby me where i was sitting and eating and i had food out and eating and he just starts sweeping something up near the plants at the same level I was sitting and my food was. The practice to me seemed very badly timed, ignorant, stupid, careless and rude. And the guy after that just continued sweeping like nothing is wrong! "We are different, The halal guys" is what the guys shirt read, and i seen him retrieving shopping carts and placing them near the Stop & Shop supermarket nearby. My advice is please make sure these guys have better "training" and are doing their jobs in a way that makes good sense. What was done while i was sitting, eating and minding my business, was very unsanitary... and extremely rude! Smh. 😡😠🤢
  • KC
    Katherine Chase
    Oct 26, 2025
    2.0
    I have had so many issues with this store’s delivery service. Ever since they moved from in-house to third-party delivery, every single order I’ve placed has gone wrong in someway. The first order was over an hour and a half late, the second order I scheduled for pick up and they made me go into the back service area where employees are to pick it up, and this most recent order I had several items missing and the invoice was not in the bag I was charged for the missing items. They generally offer a coupon or something, but this shouldn’t happen for EVERY order.

Frequently Asked Questions About Stop & Shop

What are the operating hours of Stop & Shop at 625 Atlantic Ave, Brooklyn?

Stop & Shop is open Monday through Saturday from 7:00 AM to 10:00 PM and Sunday from 7:00 AM to 9:00 PM.

Does Stop & Shop offer delivery services?

Yes, Stop & Shop provides delivery service options for customers.