Service Issues
Numerous customers reported poor service, including rude attitudes from staff, slow service, and incorrect orders.
Food Quality
Mixed reviews on food quality, with some praising specific items like shakes and burritos, while others complained about undercooked food and stale items.
Staff Performance
While some staff members received praise for their friendliness and efficiency, others were criticized for being unprofessional and inattentive.
Cleanliness
The restaurant was noted for being clean and well-maintained by several customers.
Management
The manager, Fenel, received positive feedback for his customer service, but there were complaints about overall management and staff training.