Papa Johns Pizza

3.2
330 reviews
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Business Details

189 Avenue U, Brooklyn, NY
11223, United States
(718) 372-0000
https://locations.papajohns.com/united-states/ny/11223/brooklyn/189-avenue-u?utm_source=gmb&utm_medium=organic
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About

Pizza Restaurant
At Papa Johns Pizza in Brooklyn, NY, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Brooklyn pizza for any occasion. Call us for pizza delivery in Brooklyn or stop by 189 Avenue U for carryout to order the best pizza in Brooklyn, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
189 Avenue U, Brooklyn, NY
11223, United States

Hours

Reviews

3.2
330 reviews
5 stars
134
4 stars
43
3 stars
25
2 stars
17
1 star
111

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rude staff and long wait times.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and wrong deliveries.

Food Quality

Customers frequently complained about the quality of the food, including undercooked pizzas and poor taste.

Management Issues

Several reviews indicated a lack of effective management and staffing, leading to operational problems.

Customer Experience

Overall, the customer experience was marred by unprofessional behavior and a lack of responsiveness from staff.
  • YE
    Yury Eydman
    6 days ago
    5.0
    They have a nice artichoke spinach pie. I highly recommend.
  • AS
    Alexandr S
    Oct 25, 2025
    5.0
    They’re under new management, and you can definitely notice the positive changes. Great service, nice atmosphere, and delicious food!
  • TI
    Timur Isoev
    Oct 12, 2025
    1.0
    came to this Papa John’s around 1 AM to order a pizza, and the guy behind the counter told me they were “out of pizza.” Seriously? At Papa John’s? I left, but something didn’t feel right. So I tested it — I ordered the same pizza for pickup through Uber Eats. Guess what? The order went through perfectly. My friend went inside and picked it up with no problem. When I walked back in and asked why he lied, he said pizzas are only for Uber Eats and DoorDash customers, not walk-ins. That’s complete nonsense and a lazy excuse. This employee clearly doesn’t want to work and chooses to lie to people instead. Absolutely unprofessional behavior. If management is reading this — you need to deal with this employee immediately. He’s ruining your reputation and driving customers away.
  • LL
    Lin Lee
    Oct 9, 2025
    1.0
    The quality is extremely poor. The staff's attitude makes you feel as if they want to kill you. They are very rude.
  • AA
    Angie
    Aug 24, 2025
    1.0
    This location always gives out free pizzas to people who just go up to them and ask them for a order. Two times these employees gave my order to random people and they have to remake it. They need to be fired.
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Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Brooklyn?

Delivery is available daily from 10:00 AM to 2:00 AM Sunday through Thursday, and extended to 3:00 AM on Friday and Saturday.

Can I order pizza for carryout from Papa Johns Pizza?

Yes, Papa Johns offers carryout service with hours from 10:00 AM to 1:40 AM Sunday through Thursday, and until 2:40 AM on Friday and Saturday.