At Papa Johns Pizza in Brooklyn, NY, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Brooklyn pizza for any occasion. Call us for pizza delivery in Brooklyn or stop by 945 Pennsylvania Ave for carryout to order the best pizza in Brooklyn, along with breadsticks, wings, and more!
Numerous reviews highlighted poor customer service, including rude staff and long wait times for assistance.
Food Quality
Mixed feedback on food quality; some customers enjoyed the pizza while others reported it being cold, undercooked, or not as expected.
Delivery Issues
Many customers experienced significant delays in delivery, with some orders taking hours to arrive or not being delivered at all.
Staffing Problems
Several reviews mentioned understaffing, leading to overwhelmed employees and poor service.
Cleanliness
Some customers noted cleanliness issues, particularly regarding food handling practices.
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Sophonia Banks (Sophonia)
Nov 10, 2025
1.0
I’ve place an online order for pick up. Got to the store. There’s was a large crowd in the back who was obviously not employees, I was not greeted well. One individual walked up to me who seems like he didn’t even know how to take my order information. Was just all over place. I went to go pay for my pizza with a $100 bill the gentleman sitting in the back of the room saying they don’t accept $100 bills. So therefore I walked out leaving my food.. I wish they mentioned that on the website before I placed my order. But it’s okay I’m glad I had this experience, because from the moment I walk-in the store I wanted to change my mind for ordering to begin with…. Thanks for nothing, I was very skeptical on ordering papa John’s again for whatever reasons. Now I know why. Walk my lil self right to DOMINOS across the street.🤏🏽
TT
TwilightMarichat
Oct 1, 2025
1.0
I'm deeply sad reading all the previous reviews as before this big cooperation brought and renovated this location, this was a well loved authentic Italian pizzeria that i was going to since i was a baby. RIP to the previous owner, Being a Italian Grandma, she died from Covid-19 during the pandemic, her sons the inherited the place couldn't afford to keep the place open sadly. Now we got this stupid Papa's Johns here and they don't even make good Papa John's pizza. Your better off going to the Little Ceasers or even better the dominos just a block or two away
AA
anzoimj azmb
Sep 18, 2025
5.0
The smoothie was refreshing, packed with natural flavors, and just the right amount of sweetness.
NR
Nicole R
Sep 13, 2025
2.0
I ordered online for pickup so the website said it was ready so I sent my boyfriend to pick it up my order was not ready it wasn’t even being made they must of rushed thru this order because the chicken wings were not even cooking all the way the pizza was under cooked the worker was on her personal phone the whole time i will definitely not be coming back here