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Papa Johns Pizza

2.8
(371 reviews)

Business Details

12 SUTTER AVENUE, Brooklyn, NY
11212, United States
(718) 804-7272

About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Brooklyn, NY, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Brooklyn pizza for any occasion. Call us for pizza delivery in Brooklyn or stop by 12 SUTTER AVENUE for carryout to order the best pizza in Brooklyn, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
12 SUTTER AVENUE, Brooklyn, NY
11212, United States

Hours

Reviews

2.8
371 reviews
5 stars
116
4 stars
39
3 stars
24
2 stars
21
1 star
171

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, unresponsive management, and lack of accountability for mistakes.

Delivery Issues

Many customers experienced extremely long wait times for delivery, with some orders taking over two hours and others never arriving at all.

Order Accuracy

Frequent complaints about incorrect orders, including wrong items being sent and special requests being ignored.

Food Quality

Several reviews mentioned unsatisfactory food quality, including burnt pizzas, undercooked items, and unsanitary conditions.
  • GG
    genadi grigoriani
    1 day ago
    1.0
    I hate this place no respect nothing 🤮💩
  • AH
    Alyssa Haylee
    3 days ago
    1.0
    I am extremely disappointed with this Papa John’s location. I placed my order at 7:35 PM, and it is now 9:31 PM—almost TWO HOURS later—and my food still hasn’t arrived. This is completely unacceptable. When you order food, you expect reasonable delivery times, not to be left waiting all night with no updates or explanation. There was no communication, no courtesy call, and no accountability. It shows a complete lack of respect for customers’ time. If you can’t handle the volume of orders, don’t accept them. Leaving customers waiting this long with no transparency is unprofessional and frustrating. At this point, the food quality doesn’t even matter anymore because the experience has already been ruined. I will not be ordering from this location again, and I would strongly recommend others think twice before trusting them with their time and money.
  • LB
    louay bouzertit
    Feb 13, 2026
    1.0
    The maid who is in the cashier speaks ill and left me one last to ask and she was talking to me with a lack of manners
  • TT
    Tiff
    Feb 1, 2026
    5.0
    This place really does go above and beyond for their customers.
  • KK
    Keyanna
    Jan 6, 2026
    2.0
    The wait was supposed to have been 12minutes, but since the lady on duty was so busy with online orders that only cause a lil wait on my pizza. I recommend calling and placing order first and then walk-in or just order to your door, but I've loved Papa Johns ever since Public School so I don't know an increase in service is great and more workers like 2 cashiers and 5 cooks during late night shifts.

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Brooklyn, NY?

Delivery is available Monday through Thursday and Sunday from 10:00 AM to 2:00 AM, and on Friday and Saturday from 10:00 AM to 3:00 AM.

Can I order pizza for carryout from Papa Johns Pizza at 12 Sutter Avenue?

Yes, carryout is available Monday through Thursday and Sunday from 10:00 AM to 1:40 AM, and on Friday and Saturday from 10:00 AM to 2:40 AM.

Brand Certified Facts from Papa Johns Pizza

Papa Johns Pizza partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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