CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Brooklyn is here with warmth and welcome. Panera Bread. Food as it should be.
Customers frequently reported poor service, including long wait times, rude staff, and incorrect orders.
Food Quality
Many reviews highlighted issues with food quality, such as stale items, incorrect orders, and unsatisfactory preparation.
Staff Attitude
While some staff were praised for their friendliness, numerous reviews mentioned rude behavior from management and employees.
Operational Issues
The location appears to be chronically understaffed, leading to delays and a lack of basic items on the menu.
SO
Shelby Nicole Osborne
Feb 19, 2026
3.0
I’ve been going to this Panera location for years. I use to love going there. It was clean and felt warm. Now? The manager had an attitude as I asked a question about the soups as I was leaving. He acted like I was interrupting him and the manager women always mess up bagging the orders. The food doesn’t even taste the same anymore. I was not happy with my meal.
MT
M Three
Feb 4, 2026
1.0
Why is this restaurant so understaffed during service??
And why is the staff present no manning the front? I waited 10 minutes to get someone’s attention to pick up my order
CG
C G
Feb 4, 2026
2.0
Staff ignore customers, pick up orders are never ready on time, slow and distracted employees
ES
Erika Sanchez
Feb 3, 2026
5.0
When you order two soups to go and the cashier is great but the server puts it to stay and catches a nasty attitude and slams food claiming why didn’t we say it was to go. Like first relax, you’re not going to catch a stroke for packing it to go and we didn’t say it was to stay. I understand if people are having a bad day but they need to mindful of how they react to small things. Ridiculous. Adding receipt photo you know exactly what you did.
JL
Jessica Loonam
Jan 18, 2026
1.0
Granted, They were having a BAD day, approx. 3 pm on 01/07/26, but I was amongst many guests that had purchased & paid for orders through the kiosk that had to wait an hour for thier food. (My order was a simple soup, sandwich & a tea) I went to the kiosk because there was a long line to order at the cashier. The one Shinning Star throughout this whole Fiasco was ISSAC, the poor guy had apparently just come on shift in the midst of this nonsense, & stepped up to the task at hand. He took charge of coordinating the staff to hunker down & clear the backlog of orders in a calm & respectful manner. In my humble opinion he was the MVP of that shift, and I hope he is recognized by the owners/management of this establishment as such. There are a lot of other restaurants in this strip, if I hadn't prepaid for my order & probably would had to have gone through a lengthy process for a refund, I certainly would have turned around and walked out and spent my hard earned cash elsewhere. Please Do Better Panera.