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Häagen-Dazs

4.0
(305 reviews)

Business Details

120 Montague Street, Brooklyn, NY
11201, United States
(718) 797-3700

About

Ice Cream Shop
At Häagen-Dazs Shops, we serve ice cream worth slowing down for. Crafted with simple ingredients—cream, milk, sugar, and eggs—and only the finest additions, our ice cream contains no artificial colors, flavors, or preservatives. Since 1976, we’ve invited guests to pause, savor and enjoy the simple pleasure of premium. That’s Dazs.

Location

Häagen-Dazs
120 Montague Street, Brooklyn, NY
11201, United States

Hours

Reviews

4.0
305 reviews
5 stars
177
4 stars
57
3 stars
18
2 stars
8
1 star
45

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some staff members are praised for their friendliness and helpfulness, others are criticized for rudeness and poor attitudes.

Cleanliness

Several reviews highlight issues with cleanliness, including unsanitary conditions and a need for better maintenance of the store.

Product Quality

The ice cream quality is generally praised, but there are complaints about incorrect orders and inconsistent portion sizes.

Operational Issues

Customers frequently report problems with store hours, including being closed during posted hours and delays in service.

Pricing

Many customers find the prices to be high, especially for the portion sizes, leading to mixed feelings about value for money.
  • KS
    Kenny S
    Feb 17, 2026
    5.0
    I recently visited Häagen-Dazs, and it was absolutely the spot for a sweet treat. The atmosphere was inviting, and the quality of the ice cream was top-notch. Even though I didn’t note a specific favorite flavor this time, every scoop tasted rich, creamy, and perfectly balanced. The staff was friendly and the service was fast, making the experience all the more enjoyable. Overall, I would give Häagen-Dazs a solid 5 stars for delivering a consistently delicious and satisfying experience.
  • DM
    Dylan Moure
    Jan 15, 2026
    5.0
    Can't believe this is the first one. It just looks like any other Häagen-Dazs. They should make it look a bit more special! Still yummy, tho so I don't know why I'm complaining
  • MB
    Makeda Bloomfield
    Dec 21, 2025
    1.0
    I ordered via Uber Eats a couple days ago. I finally had time to relax and eat my Rum Raisin ice cream that I was truly looking forward to, only to find out that they didn’t give me what I asked for. 85% of the container was packed with chocolate(I hate chocolate )chip ice cream and the remaining 15% with rum raisin. Tried calling the restaurant, no answer. That’s just disgusting behavior honestly. Disappointed and angry can’t even explain the feeling when you’re looking forward to something. Never again
  • NC
    Nelson Caldwell
    Sep 30, 2025
    5.0
    Great variety of the classic high-end ice-cream. Original store of the duo.
  • AN
    ALfonso Parra Nava
    Sep 7, 2025
    1.0
    El empleado Jose... Su comportamiento fue sorprendentemente poco profesional al preguntarle si hablaba español, solo le pregunte eso por me parece mas facil hacerle el pedido en español y se ofendio cosa que no entiendo por que so habla español. Alli comenzaron los malos tratos hacia mi. Esta no es la clase de experiencia que ningún cliente debería soportar, empleados como este no solo son desagradables, sino que están ahuyentando a los clientes. No vuelvo a ir mas.

Brand Certified Facts from Häagen-Dazs

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Certified February 22, 2026Yext Knowledge Graph
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