Dunkin'

3.7
280 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Brooklyn, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
7602 13th Ave, Brooklyn, NY
11228, United States

Hours

Reviews

3.7
280 reviews
5 stars
124
4 stars
61
3 stars
27
2 stars
18
1 star
50

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service is inconsistent, with some employees being friendly and attentive while others are reported as rude and unprofessional.

Product Quality

Many customers expressed dissatisfaction with the quality of drinks and food, citing issues like watery coffee, stale donuts, and incorrect orders.

Speed of Service

Customers frequently noted slow service and long wait times, particularly during busy hours.

Cleanliness

Some reviews highlighted cleanliness issues, including unsanitary conditions and a lack of fresh products.

Overall Experience

While some customers enjoy the location and staff, many expressed frustration with repeated mistakes and poor service.
  • AL
    Aya Labdi
    5 days ago
    5.0
    It was my first time trying real donuts in the United States, and I’d say they were good. The cookie butter latte was great, and they also have cappuccinos. The medium cup was actually huge! Big thanks to the staff.
  • GE
    Gihan Elsharawy
    Nov 9, 2025
    5.0
    It's good
  • NN
    N N
    Sep 11, 2025
    1.0
    Small iced coffee $4.15 and it is all water. Sorry guys as the price goes up, I want quality! Either you want business or you don’t.
  • JL
    Jessie Liu
    Aug 20, 2025
    5.0
    I dont really like dunkin but workers were nice
  • SM
    Shanice M
    Jul 8, 2025
    1.0
    I ordered an Iced Matcha Latte through UberEats, but what I received was just a cup of milk with no trace of matcha at all. While UberEats did refund me for the drink, I’m honestly more disappointed than anything else. I completely understand that mistakes happen, especially when it’s close to closing time. I’m not a difficult customer, and I would have been okay if the store had contacted me to let me know they were out of matcha. Other stores sometimes call, substitute items, or even cancel when something’s unavailable. But to receive plain milk instead of what I was looking forward to was really frustrating. I was genuinely excited for my drink, and that excitement quickly turned into disappointment. I hope this doesn’t happen to others and that the store communicates better in the future.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Brooklyn, NY?

Dunkin' in Brooklyn is open Monday to Tuesday, Thursday to Saturday from 5:00 AM to 9:00 PM, Wednesday from 5:00 AM to 7:00 PM, and Sunday from 7:00 AM to 7:00 PM.

What types of meals does Dunkin' serve at this Brooklyn location?

This Dunkin' location serves breakfast, lunch, and brunch meals.