Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Brooklyn, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Numerous reviews highlighted poor customer service, with staff being described as rude, disrespectful, and unhelpful.
Cleanliness
Many customers reported that the store was dirty, with unclean tables and floors, contributing to a negative experience.
Order Accuracy
Several customers experienced issues with incorrect orders, including wrong items and poorly made drinks.
Staff Competence
There were complaints about staff being untrained or incompetent, leading to frustration among customers.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and excellent service.
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Crystal Vargas
4 days ago
1.0
They are always arguing the staff among themselves and they are always rushing and ruining everyone’s order and then when you ask to correct it they got upset and don’t wanna help you. It’s the only Dunkin’ Donuts in the area and it will make so much more money if people get it together.
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Lulu Lopez
Nov 17, 2025
1.0
Slowest service in the mornings. They need more workers but also a better system. My biggest issue is that the drinks are always inconsistent and never taste the same. Today was my last day going here.
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Alma Cavallaro
Nov 6, 2025
1.0
every time i come here something is wrong. Either the grilled cheese is burnt, milk is expired or bacon is completely mushy and unedible whenever i go to ask for a replacement they are always hesitant and rude. don’t recommend
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Ismael Morales
Oct 24, 2025
1.0
I made a mobile order and go to pick it up. Then was told the item is out of stock. I asked for an alternative item and the clerk Fatima refused to accommodate me for the inconvenience. She was rude. I guess she wanted to take the donuts to her family after closing. She has bad customer service skills. 0 out of 5 stars. Did not receive anything after paying for an item. The place is not kept clean either. If you can, stay away from here.
MK
Melinda Krcic
Oct 23, 2025
1.0
The workers are disrespectful. I ordered a mobile order and they never informed me that literally all their donuts munchkins and all the bakery was empty so I never ended up getting that and I never ended up getting my points back and I asked nicely with an excuse me where is my mobile order and they reply with “what” so disrespectful. On top of that, people are waiting two hours for a drink that they have place about 40 minutes ago and it’s not even crowded in here. It is very disgusting as well with trash all over the floor. And like I said, I would love to give this a zero star review, but I unfortunately can’t and I do not recommend you come here. People also aren’t getting the corrected drinks and what they are ordering, and the drinks are always made wrong.