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Dunkin'

3.5
(553 reviews)

Business Details

542 Eastern Pkwy, Brooklyn, NY
11225, United States
(718) 221-0036
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Brooklyn, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
542 Eastern Pkwy, Brooklyn, NY
11225, United States

Hours

Reviews

3.5
553 reviews
5 stars
202
4 stars
126
3 stars
84
2 stars
46
1 star
95

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff displaying rude attitudes and a lack of professionalism.

Order Accuracy

Many customers reported frequent mistakes with their orders, leading to dissatisfaction and frustration.

Slow Service

A common complaint was the slow service, with long wait times and inefficient handling of orders.

Product Quality

Customers noted issues with the quality of food and drinks, including watered-down coffee and stale pastries.

Stock Availability

Several reviews mentioned that the location often runs out of basic items, impacting the overall experience.
  • BJ
    Brittany Johnson
    Feb 19, 2026
    4.0
    The manager is the greatest ever in all the Dunkin’ I been to in ny , every time I come in it’s the same positive attitude when she greets me & I love & appreciate that kindness sooo much
  • EC
    Elijah Clifford
    Jan 6, 2026
    1.0
    I asked the worker to re make my coffee and he gave me the most nastiest attitude and remade my coffee and made it the exact same way. NEVER AGAIN
  • SB
    shosh benchetrit
    Oct 23, 2025
    1.0
    One of the worst customer service experiences I’ve ever had. I waited over 20 minutes for my order, only for the cashier to cancel it right in my face — just because she “didn’t have change.” No apology, no effort to fix the situation. I’ve never seen such disrespect toward a paying customer. This is beyond disappointing — it’s embarrassing for Dunkin’ Donuts as a brand. If this is how they treat customers, they don’t deserve business at all.
  • ED
    E D
    Oct 2, 2025
    1.0
    This is one of the worst Dunkin’ locations I’ve been to in New York. The coffee tastes very watered down and has no real flavor. The staff also seem untrained and not sure what they are doing.
  • AF
    Alyssa Frasier
    Sep 26, 2025
    2.0
    Coffee tastes watered down! Customer service was cool, they remade the coffee, but it’s still watered down.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' at 542 Eastern Pkwy, Brooklyn, NY?

Dunkin' at 542 Eastern Pkwy, Brooklyn, NY is open every day from 5:00 AM to 7:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services at this location.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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