Dunkin'

3.7
587 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Brooklyn, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5510 5th Ave, Brooklyn, NY
11220, United States

Hours

Reviews

3.7
587 reviews
5 stars
259
4 stars
127
3 stars
76
2 stars
31
1 star
94

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, with long wait times for orders.

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty tables and bathrooms, as well as pest issues.

Staff Attitude

Feedback indicated that staff members often displayed unfriendliness and poor customer service.

Order Accuracy

Many customers experienced issues with incorrect or incomplete orders, leading to dissatisfaction.

Management Issues

Several reviews pointed to a lack of effective management and staffing, contributing to the overall poor experience.
  • CC
    Cheng Chen
    Oct 23, 2025
    1.0
    This Dunkin Donut is worst ever. It take whole hour to give me two freaking donut.
  • RB
    Richard Burgos
    Oct 13, 2025
    1.0
    Terrible place. Didn't have anything and it's early in the morning. Such a big place and they have a bathroom that's not in service because they font want to clean it. It's called laziness.
  • YS
    Yessica Sanchez
    Sep 17, 2025
    1.0
    The service is terrible, the employees treat you very badly. Whit a nasty attitude.
  • PL
    Paulo Loreto Lim
    Sep 1, 2025
    2.0
    I have visited this Dunkin' on several occasions and it's been OK. However, a few issues have repeatedly arose that have changed my opinion of the place. Many times, I have ordered an extra egg for my sandwich and it's not there. Additionally, this morning, I ordered two hash browns. I saw my order being placed in the pick-up area with the worker even folding the bag closed. Opened it before leaving and saw there was only one order of hash browns in the bag. Not sure if it's intentional but it's too many instances of missing items.
  • BB
    Bimal Baruwal
    Aug 6, 2025
    2.0
    Everything is good, but it should have restroom for customers… have a huge place but no RESTROOM.

Frequently Asked Questions About Dunkin'

What are the operating hours for this Dunkin' location in Brooklyn, NY?

This Dunkin' is open Monday through Saturday from 5:00 AM to 7:00 PM, and on Sunday from 7:00 AM to 7:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location provides both delivery and curbside pickup services.