Dunkin'

Reviews

• LD

  Lala Dzhafarova

  Oct 31, 2025
  1.0
  ⭐️ This is a one-star review for the manager, not the amazing woman working the counter. I came in to get a coffee, and the cashier — short hair, wearing a mask — was so sweet and thoughtful. She told me, “If you don’t like how it turns out, I will make another one just in case.” That’s the kind of kindness that actually makes a customer’s day. Then I watched her manager — blonde hair, green shirt, probably in her late 50s or 60s — walk up and completely ruin the atmosphere. She was nasty, talking to the cashier like she was dirt. Saying stuff like “I don’t want to hear it” and “move faster,” cutting her off every time she tried to speak. And all this was happening right in front of customers. I couldn’t believe it. Even if something was done wrong, that’s not how you handle it. You don’t humiliate someone who’s clearly doing their best, especially not in public. It was so unprofessional and honestly just sad to watch. If this is how she treats her staff, I wouldn’t be surprised if the turnover rate is sky high. People don’t quit jobs — they quit managers like her. Maybe she should find a job where she can talk down to people all day without making customers uncomfortable. The cashier deserves better.
• MM

  mary

  Oct 28, 2025
  1.0
  for some reason every time i get a drink from here, they never know how to make it right
• LL

  Liv

  Oct 7, 2025
  5.0
  Morning staff is the sweetest! order is always correct and fast! Ashley is super sweet and makes sure everything is correct in ordering
• CC

  Cara

  Aug 30, 2025
  1.0
  They are so rude and take so long to make my order. The manager is also super rude and she asked for my confirmation code even though I was the only customer inside. I would not recommend this location whatsoever!
• MB

  Maria Buono

  Jul 31, 2025
  1.0
  I went there today 7/31/25 to buy a 50 count of munchkins. Guy at register charges me $ 21.99 even though price is $ 17.99 nearby other locations in Bay Ridge besides giving me a box that was slightly defective with a rip in it. Do they really have to price gouge? $ 5 more than everywhere else. Stay away. You can go within waling distance to 2 other Dunkin Donuts nearby.

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