Dunkin'

3.8
367 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Brooklyn, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
6502 14th Ave, Brooklyn, NY
11219, United States

Hours

Reviews

3.8
367 reviews
5 stars
175
4 stars
69
3 stars
40
2 stars
23
1 star
60

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers reported rude and unhelpful staff, with several instances of poor customer service and attitude from employees.

Cleanliness

Numerous reviews highlighted issues with dirty tables, broken chairs, and inaccessible restrooms, indicating a lack of cleanliness and maintenance.

Food and Beverage Quality

Feedback on food and drink quality was mixed, with some customers enjoying their orders while others complained about incorrect or unsatisfactory items.

Staffing Issues

Several reviews noted that the location is often understaffed, leading to slow service and long wait times.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness, as well as the overall quality of the coffee and donuts.
  • CO
    Charlene Ortiz
    Nov 11, 2025
    1.0
    Every time I go here there's an issue. The cashiers are always taking your order wrong, food comes out nasty, their attitudes are nasty and the wait time. Last time I went, they took my order and didn't have what I asked for after I paid and waited. The time before that it took 15 minutes for a toasted bagel with butter and jelly and a coffee. Why? Because they like serving customers first that only have drinks and making those with food wait much longer bc they're making drinks for customers that came after me. The food is disgusting period. Donuts are fairly tolerable. All Dunkin's are becoming less tolerable in a lot of ways.
  • DK
    daniel kurka
    Sep 20, 2025
    4.0
    Fajn Dunkin, ale záchody jsou věčně nedostupné, za to strhávám hvězdičku.
  • SL
    Sam Lee
    Sep 8, 2025
    1.0
    I am writing to share a deeply concerning incident regarding food safety at this location from about a month ago. After I placed my order, another customer accidentally took my iced coffee and drank from it. They were kind enough to alert the staff to their mistake. However, I was shocked to overhear the manager—an older lady in a hijab—instruct her staff to simply pour out the remaining drink and refill the same used cup to serve to me. This cup had been drunk from by a stranger and had a straw hole in the lid. I had to intervene and specifically request that they use a new, clean cup. While they complied after I spoke up, the initial decision to reuse a contaminated cup is a major violation of basic health standards. This is not only unhygienic but also dangerous. I strongly advise other customers to watch their orders being made here, as I'm concerned this cost-saving practice may not be an isolated incident.
  • KY
    Khalid Yaghmour
    Jul 31, 2025
    1.0
    The workers hands dirty the girl serving have attitude all that destroys your appetite To owner of that store be careful to loose your business
  • RM
    Relax your mind
    Jul 20, 2025
    2.0
    I ordered Ice latte but all milk’ I don’t taste coffee

Frequently Asked Questions About Dunkin'

What are the operating hours for this Dunkin' location in Brooklyn, NY?

This Dunkin' is open Monday through Tuesday from 5:00 AM to 8:00 PM, Wednesday from 5:00 AM to 7:00 PM, and Thursday through Saturday from 5:00 AM to 8:00 PM. On Sunday, it operates from 7:00 AM to 7:00 PM.

Does this Dunkin' offer delivery and pickup services?

Yes, this Dunkin' offers both delivery and curbside pickup services.