Dunkin'

3.8
265 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Brooklyn, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5100 Kings Plaza, Brooklyn, NY
11234, United States

Hours

Reviews

3.8
265 reviews
5 stars
134
4 stars
39
3 stars
32
2 stars
17
1 star
43

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted consistently poor customer service, with staff being rude, unprofessional, and unhelpful.

Cleanliness

Customers frequently noted that the location was dirty, with unclean tables and overall unsanitary conditions.

Order Accuracy

Many customers reported issues with incorrect orders and a lack of attention to detail from the staff.

Speed of Service

Reviews indicated that service was often slow, with long wait times for both orders and food preparation.

Product Quality

While some customers enjoyed the coffee and donuts, there were complaints about food quality, including stale items and incorrect preparations.
  • EH
    Elies Habib
    Nov 14, 2025
    1.0
    The straws are across from where drinks are placed, when I went to get a straw my jacket accidentally dropped my drink and I was apologizing and saying sorry. They were rude and kept giving attitude but I ignored it because I understood it was my fault. However when I asked if it was possible to get my drink remade, they were rude and refused saying it’s my fault and I used points so it’s against store policy, I work at dunkin and it is not… I understand if the answer is no but the rudeness and attitude is uncalled for when I was trying to be polite and kind about the situation, just my two cents on their service.
  • AM
    Aleksandr Mnatsakanyan
    Oct 2, 2025
    3.0
    Very slow service. The tables are allways dirty. Limited staff.
  • BB
    BIZNIZ BUZZ
    Nov 7, 2018
    5.0
    Coffee was off the chain!!!!

Frequently Asked Questions About Dunkin'

What are the regular business hours for Dunkin' in Brooklyn, NY?

Dunkin' in Brooklyn is open from 9:00 AM to 9:00 PM Monday through Saturday, and 9:00 AM to 7:00 PM on Sunday.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' offers both delivery and curbside pickup services.