Dunkin'

3.5
393 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Brooklyn, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
182 Bedford Ave, Brooklyn, NY
11249, United States

Hours

Reviews

3.5
393 reviews
5 stars
152
4 stars
78
3 stars
53
2 stars
23
1 star
87

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unhelpful staff, with many experiences of poor service and long wait times.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong drinks.

Cleanliness

Several customers noted unsanitary conditions, including dirty tables and overflowing trash.

Staff Attitude

Feedback indicated a lack of professionalism among some employees, with reports of staff being dismissive or rude.

Product Quality

Customers expressed dissatisfaction with the quality of food and drinks, describing them as mediocre or poorly prepared.
  • LB
    Luka Bogdanov
    4 days ago
    1.0
    worker was rude and very slow
  • SS
    sandeebeech
    Dec 4, 2025
    2.0
    Placed a mobile order. 20 minutes later still waiting. Service is very chaotic, employees walking in circles, seemingly unsure of what they’re doing. Coffee was watered down, toasted English muffin felt like soggy sponge. Maybe they were having an off day but for now I’ll go elsewhere.
  • OC
    O C
    Nov 28, 2025
    5.0
    Stop by to get coffee and other bites of your.choose it up to you
  • JH
    Jeffrey Hudson
    Nov 2, 2025
    1.0
    This is the first review I've ever written, and I wish it were a positive one. If I could, I'd give this Dunkin' zero stars. I ordered at the kiosk, received my receipt, and waited far longer than usual--only to be told my order didn't exist. When I showed my receipt, I was met with disbelief, gaslighting, and racial profiling. The staff questioned my integrity instead of resolving the issue. What hurt most wasn't just the poor service, but the lack of empathy, accountability, and cultural awareness. I share this hoping it prompts reflection and change.
  • TH
    Teresa Han
    Sep 30, 2025
    1.0
    The worst dunkin I have been to. The employees were ride, barely spoke English, and would play music on their phone speakers loudly in the store . I asked for a black decaf coffee, hot. The cashier said they didn't have it, pointing at the machine while talking to another employee. I saw lots of decaf beans in the container. I was like, okay then how about iced. He was like okay. All this communication had to be repeated a couple of times. Then he proceeded to give me cup of lukewarm black coffee in a paper cup?! I was like, can you put ice in there? he seemed to be really bothered by my request to get the order right...and just ignored me. I went to the pick up area to wait while they also made a sandwich and hashbrowns. The hashbrowns were mushy and lukewarm. The sandwich was messily put together. The tables were dirty. The floor was full of crumbs. The loud music from their phones were annoying. I was going to eat there but just left.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 182 Bedford Ave, Brooklyn, NY?

Dunkin' at 182 Bedford Ave is open daily from 5:00 AM to 10:00 PM.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services.