Dunkin'

3.5
389 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Brooklyn, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
182 Bedford Ave, Brooklyn, NY
11249, United States

Hours

Reviews

3.5
389 reviews
5 stars
151
4 stars
78
3 stars
52
2 stars
22
1 star
86

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unhelpful staff, with many experiences of incorrect orders and poor communication.

Cleanliness

The establishment received complaints about unsanitary conditions, including dirty tables and overflowing trash.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong drink preparations.

Wait Times

Customers frequently mentioned long wait times for orders, both in-store and for online pickups.

Mixed Experiences

While some customers praised specific staff members and enjoyed certain menu items, the overall sentiment leaned towards dissatisfaction.
  • JH
    Jeffrey Hudson
    Nov 2, 2025
    1.0
    This is the first review I've ever written, and I wish it were a positive one. If I could, I'd give this Dunkin' zero stars. I ordered at the kiosk, received my receipt, and waited far longer than usual--only to be told my order didn't exist. When I showed my receipt, I was met with disbelief, gaslighting, and racial profiling. The staff questioned my integrity instead of resolving the issue. What hurt most wasn't just the poor service, but the lack of empathy, accountability, and cultural awareness. I share this hoping it prompts reflection and change.
  • TH
    Teresa Han
    Sep 30, 2025
    1.0
    The worst dunkin I have been to. The employees were ride, barely spoke English, and would play music on their phone speakers loudly in the store . I asked for a black decaf coffee, hot. The cashier said they didn't have it, pointing at the machine while talking to another employee. I saw lots of decaf beans in the container. I was like, okay then how about iced. He was like okay. All this communication had to be repeated a couple of times. Then he proceeded to give me cup of lukewarm black coffee in a paper cup?! I was like, can you put ice in there? he seemed to be really bothered by my request to get the order right...and just ignored me. I went to the pick up area to wait while they also made a sandwich and hashbrowns. The hashbrowns were mushy and lukewarm. The sandwich was messily put together. The tables were dirty. The floor was full of crumbs. The loud music from their phones were annoying. I was going to eat there but just left.
  • RR
    roshan rai
    Sep 19, 2025
    4.0
    Here a no restroom for customer.
  • MA
    Melba Alegria
    Aug 23, 2025
    1.0
    I like the breakfast on the weekend.
  • YH
    yoni hen
    Jul 23, 2025
    1.0
    Terrible coffee! and the guy in the cashier have to be replaced, with attitude you won’t get no where.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 182 Bedford Ave, Brooklyn, NY?

Dunkin' at 182 Bedford Ave is open daily from 5:00 AM to 10:00 PM.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services.