Brand Certified
Dunkin'
3.4(847 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
387 Jay St, Brooklyn, NY
11201, United States
Certified by Dunkin' • Feb 22, 2026
(347) 689-4067
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Brooklyn, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
3.4
847 reviews
5 stars
290
4 stars
168
3 stars
147
2 stars
60
1 star
182
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and often getting orders wrong.
Cleanliness
Multiple customers reported unsanitary conditions, including sightings of cockroaches and dirty floors.
Order Accuracy
Many customers experienced issues with incorrect orders, both in-store and through mobile orders, leading to frustration.
Wait Times
Customers frequently complained about long wait times for food and drinks, even with mobile orders.
Product Availability
Several reviews noted that the location often runs out of menu items, including donuts, which is concerning for a donut shop.
- DRDerek ReddJan 18, 20261.0Closed 45 min early
- DDDARNov 19, 20252.0I ordered a crossiant with double sausage. They gave me bacon. When I went back to have it corrected, they still gave me bacon and refused to discard the sandwich I returned. The manager is a little runt who will cuss out customers, instead of making sure the orders are correct. I hate it there and will go to the Bond St. and Livingston Street location. They all suck.
- ZMZanaya MariieNov 4, 20252.0I come there throughout the week and it’s always a long wait time for food and drinks. Your order can be right in front of them and they will say it’s not until they want to give it to you. The staff is rude and unprofessional. One of the girls is always on her phone at the register. I wish they would open another location so I can stop going to this one!
- JRJoseph RodriguezOct 17, 20252.0I visited this location yesterday and ordered two things, a coffee and a maple bacon croissant. They both tasted great! The coffee was one of the best I’ve had from any dunkin I’ve visited to date (and I’ve been to a lot). Today I ordered the same items and while the maple bacon croissant held up, the coffee was absolutely terrible, it tasted like gasoline or some chemical that shouldn’t be consumed by a human. My guess is there’s a different staff working today than there was yesterday, these folks might need some retraining.
- MAmohammed abidOct 14, 20251.0Last Saturday morning, I ordered an egg & cheese croissant and an avocado toast. I clearly informed the cashier that I am vegetarian and requested no bacon or meat. After waiting, I got my order and went to my place. When I opened it, the croissant only had cream — no egg and cheese — and the avocado toast had bacon on it. I went back to tell them, but the staff was very rude and refused to admit their mistake. The manager even started shouting at me, used abusive language, and tried to fight with me. It was a very disrespectful and racist experience. This is unacceptable behavior from both staff and management. Boycott this location — worst customer service ever.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' at 387 Jay St, Brooklyn?
Dunkin' at 387 Jay St is open from 5:00 AM to 8:00 PM Monday, Tuesday, Thursday, Friday, Saturday, and Sunday; and from 5:00 AM to 7:00 PM on Wednesday.
Does Dunkin' in Brooklyn offer delivery and pickup services?
Yes, Dunkin' offers both delivery and curbside pickup services at this location.
Can I order Dunkin' products ahead using a mobile app?
Yes, you can order ahead using the Dunkin' mobile app available on iOS and Android platforms for a fast grab-and-go experience.
What kind of food and beverages does Dunkin' Brooklyn serve?
Dunkin' serves coffee, espresso, breakfast sandwiches, donuts, tea, and more, catering to breakfast, lunch, and brunch meals.
Are there any special or seasonal drinks currently available at Dunkin'?
Yes, during the holiday season, Dunkin' offers new items like the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Is there a drive-thru option available at the Dunkin' located at 387 Jay St?
No, this Dunkin' location does not have a drive-thru service.
Which nearby subway station can help me reach Dunkin' at 387 Jay St?
You can use the Jay St Metrotech Subway Station nearby to easily access Dunkin' at 387 Jay St, Brooklyn.
Are there other food options near Dunkin' in Brooklyn?
Yes, nearby food options include Supreme Pizza, Popeyes Chicken and Biscuits, Guac Time (Mexican restaurant), Yummy Taco, Koufu (Pan Asian restaurant), and Subway sandwich shop.
Where can I find health-conscious food and juice options near Dunkin'?
Nearby health food options include Willoughby Juice (smoothie and health food store) and Downtown Natural Market (organic grocery store).
What other types of stores or services are located near the Dunkin' at 387 Jay St?
Nearby, you can find an assortment of shops and services such as Kazi Luxury (jewelry and coffee shop), Elite Eye Care, Zara Wireless (telecommunications), Faith Art Gallery, Brooklyn Florist, and various beauty salons like Fatou African Hair Braiding and Bombay Beauty Salon.
Brand Certified Facts from Dunkin'
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Certified February 22, 2026Yext Knowledge Graph
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