Dunkin'

3.8
259 reviews
Decked Out Lattes
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Business Details

2801 Knapp St, Brooklyn, NY
11235, United States
(718) 615-3184
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Brooklyn, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2801 Knapp St, Brooklyn, NY
11235, United States

Hours

Reviews

3.8
259 reviews
5 stars
126
4 stars
50
3 stars
34
2 stars
14
1 star
35

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service are inconsistent, with some praising friendly and attentive staff while others report rude and unprofessional behavior.

Food Quality

There are frequent complaints about food quality, including burnt items and stale donuts, alongside some positive remarks about fresh offerings.

Cleanliness

The location is often noted as needing better cleanliness, with reports of trash and unkempt areas affecting the dining experience.

Operational Issues

Customers have reported issues with incorrect orders, early closures, and long wait times, indicating a need for better management and training.

Staff Recognition

Certain staff members, particularly Gil, receive high praise for their service, indicating that individual employee performance can significantly impact customer satisfaction.
  • RS
    ryan shaw
    2 days ago
    1.0
    No bathroom
  • AA
    Ashkhen Avakyants
    Aug 19, 2025
    3.0
    Food is burned 3 different times since we told them to keep an eye on it they still burned bread and cheese. Coffe smelled burned too. They need to adjust their times on warmer.
  • AS
    Allison Shepard
    Jul 28, 2025
    4.0
    No seating. Why make a store with no seating? Especially if the room allows.
  • JG
    Julia Grevtsova
    Jun 14, 2025
    1.0
    Ordered online, waited 5 mins then came in they on their phones seating, when I said placed an order 5 mins ago he barely got up and stated doing my order with one hand cuz in the other he were holding his phone and texting , it’s not the 1st time happened with me in this location, so it’s time to leave a review, if you have chance to go to a different location please go so you don’t waste your time and mood here , after service like this didn’t even wanted to drink my coffee!!!
  • RC
    Rick Corvo
    Feb 21, 2023
    5.0
    They already know my order before I even order it, medium iced matcha latte, oat milk, Light on the ice with extra scoop of matcha powder. Thank you
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Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 2801 Knapp St, Brooklyn, NY?

Dunkin' is open daily from 5:00 AM to 8:00 PM.

What are some holiday season drinks available at Dunkin'?

Try the new Cookie Butter Cloud Latte, the returning Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher this holiday season.