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Dunkin'

3.4
(250 reviews)

Business Details

289 Utica Ave, Brooklyn, NY
11213, United States
(718) 771-2009
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Brooklyn, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
289 Utica Ave, Brooklyn, NY
11213, United States

Hours

Reviews

3.4
250 reviews
5 stars
85
4 stars
53
3 stars
37
2 stars
20
1 star
55

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff, slow service, and incorrect orders.

Cleanliness

Customers reported unsanitary conditions, including dirty locations and flies in food areas.

Atmosphere

The atmosphere was described as unwelcoming, with employees appearing miserable and not engaging with customers.

Product Quality

While some customers enjoyed the food and drinks, many reported issues with incorrect orders and poorly prepared items.
  • WR
    W. Ian Ross
    Feb 15, 2026
    3.0
    Usually pretty chill, but sometimes it’s dumb in here lol. It seems like it must suck to work here.
  • LG
    lennie green
    Jan 22, 2026
    1.0
    I no longer wish to visit the establishment since they let vagrants hang out in there and sit on the table and stand with one leg up basically having their private parts on the table I've gotten into a back and forth with one of them and yesterday while entering the establishment he decides to stand in front of the door and when the door taps him a little bit he starts threatening yelling and cursing and I just wish to not be around that type of energy so I don't get in trouble for hurting someone
  • MA
    Mahran Alawdi
    Jan 10, 2026
    1.0
    Bad service
  • GT
    gabi teitelbaum
    Jan 3, 2026
    5.0
    Insane coffee
  • BR
    Bella Rain
    Nov 19, 2025
    1.0
    Had an absolutely horrible experience in this location this morning Nov,19,2025 and I have been calling corporate but the number isn’t working so I’m leaving this review . I placed an order on the dunkin app like i normally do as i am a frequent customer. I was charged for the order but did not see any order placed on the app so I walked a few blocks to the restaurant ( inconvenience #1) I arrive at the restaurant was greeted very poorly by Samantha she claimed she the manager she stated there was no order so i placed a new order i asked who do i contact she quickly says the app i informed her i already tried that and she shrugged her shoulders and proceeded to call the next customer completely disregarding my concerns i stepped to the side to try to contact customer service which didn’t work i called the customer service number it didn’t work so i did the survey on the receipt when I completed it, it said i would receive an email which i didn’t so i asked the workers do i have to wait on the email to get the doughnut for doing the survey she said she didn’t know as the manager is walking behind her mumbling ignoring the situation i asked her and she said “she doesn’t know she already heard me asking” never making eye contact or talking to me like an actual human let alone paying customer she proceeded to say she doesn’t care etc even the other lady working got frustrated and started cursing & yelling slurs at me i have it all on video even though Samantha and the worker clearly stated they don’t care which is horrible basic customer service skills, I will eventually be sending it to corporate as soon as they answer the phone as well as proceeding with any further actions necessary to ensure this issue is rectified and dealt with properly so I can continue to dine here comfortably and other customers for that matter

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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