Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Brooklyn, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.7
654 reviews
5 stars
251
4 stars
152
3 stars
124
2 stars
49
1 star
78
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and lack of attention to customer needs.
Order Accuracy
Many customers reported issues with incorrect orders, including wrong items and poorly made food.
Cleanliness
Several reviews mentioned unsanitary conditions in the store, including dirty areas and flies.
Speed of Service
Customers frequently complained about slow service and long wait times, often exacerbated by understaffing.
Product Quality
While some customers enjoyed the food and drinks, there were multiple complaints about burnt or poorly prepared items.
- MAMahran Alawdi2 days ago1.0Bad service
- GTgabi teitelbaumJan 3, 20265.0Insane coffee
- BRBella RainNov 19, 20251.0Had an absolutely horrible experience in this location this morning Nov,19,2025 and I have been calling corporate but the number isn’t working so I’m leaving this review . I placed an order on the dunkin app like i normally do as i am a frequent customer. I was charged for the order but did not see any order placed on the app so I walked a few blocks to the restaurant ( inconvenience #1) I arrive at the restaurant was greeted very poorly by Samantha she claimed she the manager she stated there was no order so i placed a new order i asked who do i contact she quickly says the app i informed her i already tried that and she shrugged her shoulders and proceeded to call the next customer completely disregarding my concerns i stepped to the side to try to contact customer service which didn’t work i called the customer service number it didn’t work so i did the survey on the receipt when I completed it, it said i would receive an email which i didn’t so i asked the workers do i have to wait on the email to get the doughnut for doing the survey she said she didn’t know as the manager is walking behind her mumbling ignoring the situation i asked her and she said “she doesn’t know she already heard me asking” never making eye contact or talking to me like an actual human let alone paying customer she proceeded to say she doesn’t care etc even the other lady working got frustrated and started cursing & yelling slurs at me i have it all on video even though Samantha and the worker clearly stated they don’t care which is horrible basic customer service skills, I will eventually be sending it to corporate as soon as they answer the phone as well as proceeding with any further actions necessary to ensure this issue is rectified and dealt with properly so I can continue to dine here comfortably and other customers for that matter
- YYYuriy YevsaNov 16, 20251.0No Latte 😁😆😇🤣
- XXXureilaaOct 31, 20251.0There was a Jamaican lady who had on bonnet & she had a attitude since I walked in. She had a smug on her face and sucked her teeth because I ordered turkey egg and cheese, but she gave me a pork, sausage egg and cheese. She also gave other customers a attitude, one of them even said "I didnt even order that much, why she have a attitude". Also I told I wanted the donuts at the bottom but she was going to the middle and other places and she was putting the donuts back like we were getting on her nerves. When we literally said all the way st the bottom and pointed. We were nice to her since we came but she was rude.
Frequently Asked Questions About Dunkin'
What are the operating hours for Dunkin' at 289 Utica Ave, Brooklyn?
Dunkin' at 289 Utica Ave, Brooklyn is open daily from 5:00 AM to 7:00 PM.
Does this Dunkin' location offer delivery and curbside pickup services?
Yes, this Dunkin' offers both delivery and curbside pickup services for customer convenience.
What types of meals can I find at this Dunkin' location?
You can enjoy breakfast, lunch, and brunch meals at this Dunkin' location.
What are some of the specialty items available at Dunkin'?
Dunkin' specializes in espresso, coffee, donuts, breakfast sandwiches, and tea.
Is there a mobile app available to order ahead from this Dunkin'?
Yes, you can order ahead conveniently using the Dunkin' mobile app available on both Apple App Store and Google Play.
Where is this Dunkin' located and how can I contact them?
This Dunkin' is located at 289 Utica Ave, Kings, Brooklyn, NY 11213, and can be contacted at +1 718-771-2009.
What new holiday drinks are available at this Dunkin'?
This holiday season, try the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Are there other Dunkin' locations near 289 Utica Ave?
Yes, there are other Dunkin' locations nearby which also offer donuts and coffee products.
What nearby transit options can help me reach Dunkin' at 289 Utica Ave?
You can use the MTA Subway Station at Crown Heights/Utica Ave nearby to easily access Dunkin'.
What other food options are available near Dunkin' at 289 Utica Ave?
Nearby food options include Burger King, Cinnabon, Auntie Anne's, Pitkins Fish and Chicken, Popeyes® Louisiana Kitchen, Caribbean Kitchen, and Carvel Ice Cream Shop.