Dunkin'

3.9
826 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Brooklyn, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
289 Hamilton Ave, Brooklyn, NY
11231, United States

Hours

Reviews

3.9
826 reviews
5 stars
401
4 stars
170
3 stars
110
2 stars
46
1 star
99

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor and rude service from staff, with several instances of unhelpfulness and negative attitudes.

Cleanliness

Numerous reviews highlighted issues with cleanliness, including dirty tables and unsanitary conditions.

Restroom Access

Customers frequently complained about being denied access to restrooms, even after making purchases.

Food Quality

Feedback on food quality was mixed, with some customers enjoying items while others reported cold or poorly prepared food.

Coffee Quality

The coffee received positive remarks, with many customers expressing satisfaction with its taste.
  • AA
    ARON A
    Nov 16, 2025
    1.0
    Even if you go an hour before closing, they turn you away, saying they're cleaning the machines and can't make espresso or Americano. Their coffee is always terrible and never fresh. Even if you're a customer, they won't let you use the restroom, even though it used to be free. This is one of the worst stores around. Stay away. Even though I live here, I go to another store. The store managers clearly don't know how their employees treat customers during the day. I'll be reporting this to upper management. I hope this branch closes down as soon as possible.
  • AC
    Alba Cuevas
    Nov 12, 2025
    1.0
    I haven't been to this Dunkin in months because most of the time, they got my coffee wrong. The last time I went before, I got so tired of it that I called and spoke to the manager and she gave me one made correctly. This past Monday, i ended going back to this dunkin as it is the most convenient on my way to work. Again, I asked for the coffee I always ask for and it was made wrong again. Again, it made me upset because it's been a while since I have gotten myself one and again, it sucked. I called, spoke to someone that was not the manager. He was very kind and told me to go back and he would redo it. I went today, Wednesday and he wasn't there. The manager was. She made it seem like I was the problem and told me to pull up and she would make it herself. She made me the most half ass coffee. Doesn't even have coffee, it was as white as milk and tasted more like chai. I will never go to this Dunkin again.
  • AA
    Asad Amonov
    Nov 1, 2025
    1.0
    Nasty place , nasty attitude, zero customer service , do not waste your money and your energy here !
  • UC
    Umer Cheema
    Oct 25, 2025
    1.0
    Thats guy name MD I take coffee end I try to use the restroom but this guy don’t give me the keys because he said no customer use the restroom restroom only for worker end look at him he putt his finger and nose 🤮🤮🤮🤮
  • AA
    Ana
    Oct 12, 2025
    1.0
    “No bathroom/restroom” but previous reviews said they had one. They do not let any customer, even if you’re buying something, use the bathroom.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' at 289 Hamilton Ave, Brooklyn, NY?

Dunkin' is open daily from 5:00 AM to 9:00 PM, except on Wednesdays when it closes at 7:00 PM.

Does Dunkin' at this location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services for customer convenience.