Dunkin'

4.1
233 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Brooklyn, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
40 Empire Blvd, Brooklyn, NY
11225, United States

Hours

Reviews

4.1
233 reviews
5 stars
129
4 stars
53
3 stars
22
2 stars
11
1 star
18

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with customer service, with some praising friendly staff while others report rudeness and poor handling of orders.

Order Accuracy

Many customers expressed frustration with incorrect or incomplete orders, both in-store and for online/mobile orders.

Food Quality

While some customers enjoyed the food and drinks, there were complaints about stale items and inconsistencies in food preparation.

Atmosphere

The establishment is generally described as clean and pleasant, though limited seating and small size were noted as drawbacks.

Management Improvement

Recent reviews highlight improvements in service and quality under new management, with some customers expressing satisfaction with the changes.
  • IH
    Imam Hossain
    Nov 8, 2025
    5.0
    Excellent service every time! The staff are friendly and fast, and the store is always clean. The manager runs everything smoothly and makes sure customers are happy. Fresh coffee and delicious donuts — one of the best Dunkin’ spots around!
  • M1
    MAHMUD HASAN MASUK 1905005
    Nov 5, 2025
    5.0
    Customer service is top notch. Their food is very good. Employees behaviour is very friendly. I recommend this store.
  • LL
    LeoBK
    Oct 2, 2025
    1.0
    Rude employees!!!!! Customer Service goes a long way and these employees need to be retrained on how to talk to people. I ended up canceling my order and left. I don’t need that negative energy over my meal.
  • RG
    Random Gaming
    Sep 20, 2025
    1.0
    Lemonade and coffee tasted like water. I saw the manager preparing them, but what is he doing? Trying to sell watered down products or something.
  • AD
    Aliou Diakite
    Jan 27, 2017
    5.0
    Great service, the staff is pleasant and friendly.

Frequently Asked Questions About Dunkin'

What are the weekday operating hours for this Dunkin' location in Brooklyn, NY?

This Dunkin' location is open from 4:00 AM to 10:00 PM Monday through Friday.

Does this Dunkin' offer delivery services?

Yes, this Dunkin' location offers delivery services with hours from 4:30 AM to 9:30 PM daily.