Dunkin'

3.7
393 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Brooklyn, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
552 3rd Ave, Brooklyn, NY
11215, United States

Hours

Reviews

3.7
393 reviews
5 stars
189
4 stars
79
3 stars
34
2 stars
16
1 star
75

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, long wait times, and incorrect orders, indicating a need for better staffing and training.

Staff Friendliness

Despite service issues, many reviews highlighted the friendliness and helpfulness of the staff, with specific employees receiving praise for their excellent customer service.

Product Availability

Numerous complaints were made about the lack of available menu items, including donuts and other food items, leading to customer dissatisfaction.

Cleanliness and Hygiene

Several reviews mentioned concerns about cleanliness, including unsanitary conditions and issues with food safety, which negatively impacted customer experiences.

Overall Experience

While some customers enjoyed their visits and praised specific employees, the overall sentiment reflected disappointment due to service inefficiencies and product availability.
  • YS
    Yasser Shaaban
    Nov 11, 2025
    5.0
    very good customer service :)
  • ST
    S “Unicorse” T
    Nov 4, 2025
    2.0
    How does a business who sells ice cream not have the proper containers to pack ice cream? Went for a pre packed quart of ice cream, not in stock. Sure I figured I’d pay a little extra for a fresh packed quart. I’m told they don’t have the pint or quart container but will give two large ice cream cups which is close to equivalent of a pint. Terrible service. This locations item availabilities and service has declined a lot.
  • AL
    Alex Lozada
    Nov 3, 2025
    5.0
    safe well lit parking lot & store, courteous counter worker, familiar Dunkin Donuts menu w/ pay & rewards via app
  • PP
    P-LO
    Oct 26, 2025
    4.0
    This location is the nest super convenient to me besides the one (walking distance from my house), this one has a drive-thru and like 5 mins. from my job. Everyone there are very nice....yes nice but if you happened to come across/encounter with the young lady (tall, slimmer and look younger than the rest (not sure why they have her at drive-thru). She is ALWAYS messing up orders and overcharged. She's nice and genuinely didn't mean the mistake- I try my best to avoid wherever section she's at. Other than that there's nothing much to say.
  • AC
    Ariz Carpinteyro
    Oct 14, 2025
    5.0
    Just came in here and was in and out in less than 2 minutes. No lie. Andrew literally bolted when he heard me come in, took my order and made my coffee with the greatest sense of urgency I've ever seen. Whatever they're paying him, raise it, he could make serious money as a bartender with that efficiency/sense of urgency. Thank you, Andrew!

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Brooklyn, NY?

Dunkin' in Brooklyn, NY is open from 5:00 AM to 9:00 PM on Monday, Tuesday, Thursday, Friday, Saturday, and Sunday. On Wednesday, it closes earlier at 7:00 PM.

What types of meals does Dunkin' serve?

Dunkin' serves breakfast, lunch, and brunch, offering a variety of breakfast sandwiches, coffee, donuts, and more.