Dunkin'

3.4
231 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Brooklyn, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
7121 18th Ave, Brooklyn, NY
11204, United States

Hours

Reviews

3.4
231 reviews
5 stars
92
4 stars
42
3 stars
24
2 stars
13
1 star
60

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, incorrect orders, and unhelpful responses to complaints.

Cleanliness

Several reviews highlighted unsanitary conditions, including dirty restrooms and unclean dining areas.

Product Quality

Customers expressed dissatisfaction with stale or poorly prepared food and drinks, including coffee and bagels.

Inconsistent Availability

Many customers noted that items were frequently out of stock or unavailable, leading to frustration.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff and enjoyed their food and drinks.
  • AA
    anna
    Nov 14, 2025
    5.0
    abbia is good!!!🥰🥰🥰🥰💕💕💕💕🤗
  • MM
    Mrclimaxenvy MRCLIMAXENVY
    Nov 13, 2025
    5.0
    Excellent customer service
  • EL
    Eudes Lelaj
    Nov 3, 2025
    1.0
    Received old/stale decaf that wasn’t fresh. Front employee warmed the coffee twice when he said he would make fresh decaf. He lied. People pay 4 dollars for a hot coffee to get it fresh, otherwise you go and get it from the Deli for 1 dollar.
  • MJ
    Malgorzata Jaremko
    Aug 17, 2025
    1.0
    Very unhelpful staff. Even as a paying customers they refused to let us to use the bathroom. They made my husband to walk 8 blocks just to find a bathroom. Avoid this place at all cost. If I could give 0 stars, I would.
  • SP
    Sandra Pellegrini
    Aug 8, 2025
    1.0
    I went into Dunkin’ to order an iced tea and was surprised to see a woman inside with two dogs on leashes. No one working there asked if they were service animals. She even took out a bowl and gave them water right in the dining area. As far as I know, this is not legal unless they are service dogs, and it’s certainly not sanitary. On top of that, my kids have a severe fear of dogs, which made the experience very uncomfortable for us.

Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' in Brooklyn, NY?

Dunkin' is open Monday through Saturday from 5:00 AM to 7:00 PM and on Sundays from 7:00 AM to 7:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers delivery and curbside pickup services.