Dunkin'

3.4
235 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Brooklyn, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
7121 18th Ave, Brooklyn, NY
11204, United States

Hours

Reviews

3.4
235 reviews
5 stars
93
4 stars
42
3 stars
24
2 stars
14
1 star
62

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including incorrect orders, rude staff, and unhelpful responses to complaints.

Cleanliness

Several reviews highlighted issues with cleanliness, including dirty tables, overflowing garbage, and unsanitary conditions in the restroom.

Product Availability

Customers frequently noted that items were out of stock or not available, leading to frustration and dissatisfaction.

Customer Experience

Mixed feedback on customer experience, with some praising friendly staff while others reported unpleasant interactions and a lack of urgency.
  • YG
    Yadikar Ganiyev
    Dec 27, 2025
    2.0
    The public toilet is out of order. It is strange that the establishment sells drinks but does not have a toilet.
  • AR
    Angela Reteguiz
    Dec 7, 2025
    1.0
    If I could give zero stars, I would. I’ve ordered from this location, probably more than a dozen times using Uber eats, DoorDash, seamless… doesn’t matter, though, because every time you order from there, they will never ever ever ever get your order right. There will always be something missing, an ice cream flavor wrong, a topping not where it should be…and you will always have to contact the delivery service for a refund. They don’t care, but every time you request a refund, the delivery service puts a suspicious mark on your account; making the person that’s ordering look like the person that’s creating the problem when it’s Baskin-Robbins that’s not fulfilling the order properly. Today, my wife and I – who are both sick and running a fever – ordered ice cream. One Oreo layered sundae, and one double scoop of ice cream with peanut butter and hot fudge. We got a call from the store- they’re out of Oreo…okay, sub Reese’s. No problem. Except we didn’t receive Reese’s. In fact- we didn’t receive anything close to what we ordered. We received one scoop of ice cream (flavor unknown) and a quart of ice cream. Completely not what we ordered. We paid a delivery fee to have this sent to us and the store has the nerve to instruct us to “bring it back”. So I had to, sick as I am, drive to the store to return the ice cream that I didn’t order so that they could take it and put it back on the shelf and sell it to someone else. No remorse. No apology. Despite that I had to pay a fee for them to bring it to me and then have to get it back into my car and bring it back to them. The least they can do is offer me something…a genuine apology, ‘can I get you something else instead’, like literally ANYTHING…instead, a blank stare. If you are reading this and you are even thinking about going there… Don’t.
  • AA
    anna
    Nov 14, 2025
    5.0
    abbia is good!!!🥰🥰🥰🥰💕💕💕💕🤗
  • MM
    Mrclimaxenvy MRCLIMAXENVY
    Nov 13, 2025
    5.0
    Excellent customer service
  • EL
    Eudes Lelaj
    Nov 3, 2025
    1.0
    Received old/stale decaf that wasn’t fresh. Front employee warmed the coffee twice when he said he would make fresh decaf. He lied. People pay 4 dollars for a hot coffee to get it fresh, otherwise you go and get it from the Deli for 1 dollar.

Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' in Brooklyn, NY?

Dunkin' is open Monday through Saturday from 5:00 AM to 7:00 PM and on Sundays from 7:00 AM to 7:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers delivery and curbside pickup services.