Dunkin'

3.7
599 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Brooklyn, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5702 2nd Ave, Brooklyn, NY
11220, United States

Hours

Reviews

3.7
599 reviews
5 stars
258
4 stars
140
3 stars
71
2 stars
26
1 star
104

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and long wait times for orders.

Order Accuracy

Many customers reported frequent issues with incorrect orders, both for in-store and mobile orders.

Parking Issues

Several reviews warned about aggressive towing policies and unclear parking rules, leading to customer frustration.

Coffee Quality

Feedback indicated dissatisfaction with the quality of coffee, with some customers describing it as watered down or poorly made.

Cleanliness

Some customers noted cleanliness issues, particularly in the dining area and bathrooms.
  • MM
    MoviePosterDude
    5 days ago
    1.0
    Another Asian own franchisee that cooks the food at warm-cold temperatures. The donuts look great in the display first thing in the morning but they will give u the smallest-most beat up donut (some taste like they were made day before). You’ll wait forever to receive your pick up order because they have their backs turned away from the counter while they talk. Forget about munchkins, they’ll give 75%’chocolate with a few regular/glazed. Food is cold, the bagels aren’t event toasted and they don’t butter them down. The bagels chew like rubber. Better off going to the gas station-grill that’s across the street. The old ladies heating up the food prematurely take food out and throw it in the baggies in clumps - because of the demand of hospital workers next door Coffee taste water downed and isn’t piping-hot but hot enough to turn to ice before you get back to office. I hate dunkin cuz there is no accountability with franchisees. Skip this one and walk up to the nearest deli on 2nd Ave
  • JS
    Jo Satin
    Jan 5, 2026
    1.0
    Many people behind counter doing nothing,who ignore you while waiting give order. I walked out.
  • BA
    baber ali
    Dec 30, 2025
    1.0
    its charg rong 6$ del but its chagr rong price and say its 24 hour stor its not good
  • JS
    Jack Smith
    Nov 23, 2025
    1.0
    Slowest workers I’ve ever seen - in any state that I’ve visited Dunkin’ Donuts they are the slowest. Workers are rude. This is sad you get better service at a fast food restaurant
  • TS
    Tegan Stuart
    Nov 14, 2025
    1.0
    Not wanting to be a Karen but I wanted to leave an important warning: Be VERY careful parking here to get coffee. My car was towed after 30 minutes after spending over $60 on their coffee to bring to the nurses next door. They told me it was 15 minute parking even though there were no signs and that buying coffee doesn’t mean you’re safe from being towed because they’ll automatically assume that your going to the hospital for hours. They told me it was the towing company’s fault and it’s not their lot, which the guy at the towing company confirmed was a lie with the text messages. The manager was a total jerk. Even if you get coffee be very careful to immediately get back in your car to move it and do not stay and sit or spend any additional time inside. The sticker warning of towing was placed and timed 10 minutes after I received my coffee. Just be very careful if you need to park here, I would be worried about being towed while sitting down to enjoy your cup.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Brooklyn, NY?

Dunkin' in Brooklyn, NY is open daily from 5:00 AM to 2:00 AM, providing early morning to late-night service.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services for your convenience.