Dunkin'

3.7
295 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Brooklyn, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
148 Smith St, Brooklyn, NY
11201, United States

Hours

Reviews

3.7
295 reviews
5 stars
128
4 stars
60
3 stars
40
2 stars
17
1 star
50

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, leading to a negative experience.

Order Accuracy

Frequent complaints about incorrect orders and staff's inability to accommodate requests.

Cleanliness

Multiple reviews highlighted the dirty conditions of the store, including unsanitary bathrooms.

Speed of Service

Customers expressed frustration with slow service and long wait times, especially during busy hours.

Product Availability

Several customers noted that items were often out of stock, including popular menu items like donuts and chai lattes.
  • IT
    IsaBelle Marie Tusca
    Oct 24, 2025
    1.0
    Got my food, order was wrong. Told the lady and she tried double charging me when I specifically asked and pointed. The stupidity absolutely baffles me, don’t hire someone who can’t communicate with the customers. Also the guy behind me was also mistreated by this lady.
  • AC
    Argy C.
    Oct 16, 2025
    1.0
    Ladies at the counter have very bad actitud, when talking, also throw the food at you.
  • JP
    Jim Papadakis
    Sep 25, 2025
    5.0
    Awesome costumer service by the manager Very good location I would recommend
  • CB
    christian byrne
    Jul 19, 2025
    1.0
    Young lady , screaming at the top of her lungs , having conversation with her mom standing behind the counter. I asked her 3 times if she was ready, all 3 times she said yes , 2 seconds later she would continue her conversation with her mom , at the too of her lungs. Then after her mom left. , she continued to be rude to the other customers and do the same thing with her co worker. Worst Saturday morning ever. She. Has to go, either have manners and put the customers and your job first, or get a different job. TOTALLY RUDE, TOTALLY UNPROFESSIONAL.
  • EM
    Estefani Medina
    Jul 8, 2025
    1.0
    There’s an older cashier who always seems to be in the worst mood, I try to always be polite and efficient when ordering but it seems like she’s never in the mood to greet or take an order and catches a slight attitude when handing your order back to you.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 148 Smith St, Brooklyn?

Dunkin' is open daily from 5:00 AM to 7:00 PM, except Sundays when it opens at 7:00 AM and closes at 7:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, Dunkin' at 148 Smith St offers both delivery and curbside pickup services.