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Dunkin'

3.6
(301 reviews)

Business Details

148 Smith St, Brooklyn, NY
11201, United States
(718) 403-0386
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Brooklyn, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
148 Smith St, Brooklyn, NY
11201, United States

Hours

Reviews

3.6
301 reviews
5 stars
128
4 stars
60
3 stars
41
2 stars
17
1 star
55

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight rude and unprofessional behavior from staff, with many customers expressing frustration over poor service and attitude.

Order Accuracy

A significant number of customers reported issues with incorrect orders, including missing items and wrong food or drink preparations.

Cleanliness

Multiple reviews mention unsanitary conditions in the store, including dirty interiors and poorly maintained bathrooms.

Staffing Issues

Customers frequently noted that the location is understaffed, leading to long wait times and inefficient service.

Product Availability

Several reviews indicated that the store often runs out of popular items, including donuts and specific drink options.
  • AN
    A NYC NPC
    Feb 11, 2026
    1.0
    I went to pick up a order a friend accidentally made to this location while away. Trying to be sympathetic that the employees are overworked and underpaid but they were extremely dismissive and rude, particularly the male employee. They ignored me at first. The female looked at me then went to the back. The male employee then claimed the order doesn't exist. After showing him the order confirmation, he claimed the order was made 2 hours ago. It was 50 minutes after the order was made at this point. Then he claim it definitely picked up by the person and accused me of trying to scam them.
  • AF
    Amapola Flor
    Jan 23, 2026
    1.0
    I luv my coffee from DD . the woman there very rude, must go if you want the place to succeed. Ignoring a customer and making wait for NO reason .. for me is not acceptable..
  • AR
    Apryl Rosero
    Jan 21, 2026
    1.0
    Ive been to the store physically and ordered online to not deal with the rude staff but alas, had to anyway. Typically the man at the front has an attitude any time you have to tell him, virtually anything. Is always glued to his phone sitting between the doughnuts and the coffee machines. I came in and asked about two doughnuts that were missing from my mobile order that he never packed or said ANYTHING about being missing when I walked in, and he kept yelling at me all they had was jelly. And when I stated that was fine he acted as if it was a massive issue to give me what I paid for. The store is always empty and just under stocked.
  • JL
    Jamel Levy
    Jan 20, 2026
    1.0
    Today I had my mouth set on a turkey sausage egg and cheese on a croissant. When I got home to eat my breakfast sandwich What I received was a turkey sausage egg and cheese with a big slab of pork bacon. It’s unbearable how these servers associate their eating habits to those of customers who patronize at this location. The cross contamination is unbelievable maybe for the sake of the customers these servers take a food handler’s course to protect future customers
  • AZ
    Andy Zempoaltecatl
    Dec 29, 2025
    1.0
    Believe guys name is Oumaima according to the receipt. Basically cashier for no reason has an attitude when I’m trying to order stuck in his phone not paying attention at all and having to repeat my self more than twice. Once order is done starts making a bunch of banging noise for no reason as if he was annoyed or idk but overall guys seems annoyed to be working and gets mad for just taking an order

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 148 Smith St, Brooklyn?

Dunkin' is open daily from 5:00 AM to 7:00 PM, except Sundays when it opens at 7:00 AM and closes at 7:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, Dunkin' at 148 Smith St offers both delivery and curbside pickup services.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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