Dunkin'

3.7
298 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Brooklyn, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
148 Smith St, Brooklyn, NY
11201, United States

Hours

Reviews

3.7
298 reviews
5 stars
128
4 stars
60
3 stars
41
2 stars
17
1 star
52

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, with several instances of incorrect orders and poor communication.

Cleanliness

Multiple reviews highlighted unsanitary conditions in the store, including dirty tables and bathrooms.

Order Accuracy

Frequent complaints about incorrect orders and items being unavailable, leading to customer frustration.

Staff Attitude

Inconsistent staff attitudes were noted, with some employees providing excellent service while others were described as rude or dismissive.

Speed of Service

Customers experienced long wait times and slow service, particularly during busy hours.
  • MR
    Maritza Ramos
    5 days ago
    3.0
    Guy always gets my orders wrong.
  • AZ
    Andy Zempoaltecatl
    Dec 29, 2025
    1.0
    Believe guys name is Oumaima according to the receipt. Basically cashier for no reason has an attitude when I’m trying to order stuck in his phone not paying attention at all and having to repeat my self more than twice. Once order is done starts making a bunch of banging noise for no reason as if he was annoyed or idk but overall guys seems annoyed to be working and gets mad for just taking an order
  • NH
    Naeem Hussain
    Dec 2, 2025
    1.0
    I ask for latte the guy didn’t try to make the latte cuz he cleaned the Michine before the closing time. Dont even have hot coffee also,
  • IT
    IsaBelle Marie Tusca
    Oct 24, 2025
    1.0
    Got my food, order was wrong. Told the lady and she tried double charging me when I specifically asked and pointed. The stupidity absolutely baffles me, don’t hire someone who can’t communicate with the customers. Also the guy behind me was also mistreated by this lady.
  • AC
    Argy C.
    Oct 16, 2025
    1.0
    Ladies at the counter have very bad actitud, when talking, also throw the food at you.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 148 Smith St, Brooklyn?

Dunkin' is open daily from 5:00 AM to 7:00 PM, except Sundays when it opens at 7:00 AM and closes at 7:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, Dunkin' at 148 Smith St offers both delivery and curbside pickup services.