Certified by Chipotle Mexican Grill • Feb 22, 2026
Mexican Restaurant
Chipotle East New York is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Certified by Chipotle Mexican Grill • Feb 22, 2026
Certified by Chipotle Mexican Grill • Feb 22, 2026
Reviews
2.5
517 reviews
5 stars
129
4 stars
56
3 stars
31
2 stars
30
1 star
271
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted the restaurant's dirty conditions, including unclean tables and food remnants on the floor.
Customer Service
Numerous customers reported poor service, including rude staff, long wait times, and unprofessional behavior.
Food Quality
Many customers expressed dissatisfaction with the food quality, mentioning overcooked rice, stale chips, and missing ingredients.
Management Issues
Several reviews pointed to poor management and staffing problems, including running out of ingredients and inadequate training for employees.
MT
Mike Taggart
Feb 14, 2026
3.0
Food is ok, seems like it had been sitting for a while. Still worth a visit
TL
Trey Luna
Jan 28, 2026
1.0
beans and queso looked very old and tasted old Customer service was horrible worst chipotle I ever had in my life. My husband‘s burrito wasn’t even wrapped Horrible experience need employees 😡😡😡😡
LT
Linda Tasher
Jan 22, 2026
1.0
The location is dirty, from the food serving to the ppl, the area dirty with food dropping. The cooking area is also untidy . The tables too were the worst . I asked three times to clean the tables and no one moved. One of the worker told me there are other clean tables . It’s sad . Will never enter that location again
NI
Nyc_LisaP IG
Jan 1, 2026
1.0
Whatever you do don't get your food delivered more than once I tried. They don't answer their phone. They never send you what you ordered. First time I fought for the refund second time I said oh forget it I'm just... over it. Never will I ever get anything delivered from them. I end up spending $49 plus only got my drink and two veggies burrito bowls. I didn't get my sides my chips or sauces but I paid for them.
CP
Cayarah Pyle
Dec 4, 2025
1.0
Literally worst chipotle ever. The guac was chunky and tasteless, the chicken was burnt, and the beans were dry. Horrible