Business Details
About
Mexican Restaurant
Chipotle 1004 Flatbush is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
2.1
215 reviews
5 stars
45
4 stars
8
3 stars
11
2 stars
18
1 star
133
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with food quality, including undercooked rice, dry meats, and missing ingredients.
Service Issues
Many reviews highlighted poor service, including long wait times, rude staff, and incorrect orders.
Cleanliness
The restaurant was often described as dirty, with unclean tables and unsanitary conditions.
Ingredient Availability
Customers noted that the location frequently ran out of key ingredients, leading to dissatisfaction.
Inconsistent Experience
The overall experience varied greatly, with some customers reporting good portions and service while others faced significant issues.
- AKalice kremyanskiy2 days ago2.0absolutely disgusting experience. i’ve never been so grossed out at a restaurant before. when i opened my bowl, there were bugs in the food — literally in the rice. i showed the staff and they acted like it wasn’t a big deal, didn’t apologize, didn’t offer a refund, nothing. the place looked dirty, the counters weren’t wiped, and honestly it made me question how they’re even allowed to stay open. i will never eat here again. save yourself the nausea and go to a different location because this one clearly doesn’t care about cleanliness or customers.
- CCCj2 days ago1.0Easily the worst Chipotle experience I’ve ever had. Everything was off the service was insanely slow, the portions were tiny, the rice was undercooked and crunchy, and the drinks tasted stale. And whatever you do, don’t order online. They treat mobile orders like an afterthought and the quality shows.
- BIBah Ilyasse5 days ago1.0Leurs personnels sont malhonnêtes. Je suis un livreur, je suis aller pour prendre en charge une commande mais j’ai été mal accueilli par un travailleur donc j’ai annuler la commande sans la prendre en charge et il m’a accuser d’avoir pris en charge la commande sans la confirmer et je suis vraiment déçu pour ce comportement ☹️☹️☹️
- RTRandy TNov 16, 20251.011/16/25. I wish I would have read these reviews before shopping here. This is the worst chipotle i have ever been to and I’ve been to say many for decades. I ordered 2 guac and chips and a side of pico de gallo. The chips were stale. I went back to ask for a fresh batch. They told me all the batches are fresh. I said yeah, but the ones that I have or not. She argued and told me that she guarantees all the chips are made Fresh every day. I told her well I got a bad batch. She says I promise you sir they are all fresh. So I had to beg her to give me another batch because I could not eat what they had given me. So when I asked for a new batch, she just rolled her eyes and went to the back. The other batch was a little bit better, but I still ran into stale chips and just ended up throwing everything out because even the pico de gallo tasted weird and the guac was very salt. So basically, I got bad food and bad service, something I’ve never experienced before at chipotle. And the picture of the employee that’s on these review posts is the very same girl that gave me the hard time. This place needs to get a quality check visit from their management higher ups.
- MFMrs. FrancisNov 7, 20251.0TERRIBLE LOCATION, ordered food just for them to tell me when i got there they don’t have corn, cheese, LETTUCE, queso, and guac! Had me and two other paying customer cancel our orders. Employees I spoke to were Kiara and Dominic or Dominique. Photo attached. 11/07/2025 est 10:00pm. 3 uber drivers also had to cancel and were complaining about their cancellation rate increasing due to Chipotle inconvenience and the customers not getting their food. ABURD IF YOU ASK ME. Employees were rude/nonchalant and dismissive to paying customers and made it clear they just got there at 9pm they were set up for failure by the prep team and/or previous shifts. WORST CHIPOTLE IN BROOKLYN. PROVE ME WRONG. DO BETTER
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at 1004 Flatbush Ave serve?
Chipotle Mexican Grill offers fast-casual Mexican cuisine with customizable burritos, bowls, quesadillas, tacos, and salads using responsibly sourced ingredients.
What are the operating hours for Chipotle Mexican Grill at 1004 Flatbush Ave?
The restaurant is open every day from 10:45 AM to 11:00 PM.
Is it possible to order Chipotle online from the 1004 Flatbush Ave location?
Yes, you can order online through Chipotle's official ordering website or their app.
How does Chipotle ensure the quality of its ingredients at this location?
Chipotle follows 'Food with Integrity' principles by sourcing ingredients from farms that practice humane and sustainable farming, using only 53 real ingredients without artificial additives.
How can I contact the Chipotle Mexican Grill at 1004 Flatbush Ave?
You can call them at +1 332-266-4533 or email at NY.4491.1004Flatbrus@chipotle.com.
Where can I find Chipotle Mexican Grill on social media?
Chipotle is active on LinkedIn, Pinterest, YouTube, Facebook, Instagram (@chipotle), and Twitter (@ChipotleTweets).
Are there any nearby food options if I want to explore after visiting Chipotle at 1004 Flatbush Ave?
Yes, nearby you can try Island Express, a Caribbean restaurant and bakery, Sybil's bakery and American fast food, or Franco's Pizza for pizza lovers.
What nearby retail stores can I visit after dining at Chipotle Mexican Grill on Flatbush Ave?
Nearby retail includes Carter's for children's clothing, Lane Bryant for women's plus-size clothing, and Burlington department store.
How can nearby services like E.N.G. Caribbean Vision Center or Style Eyes Optical help customers visiting Chipotle?
Customers can conveniently visit these nearby eyewear stores such as E.N.G. Caribbean Vision Center and Style Eyes Optical for eye care or new glasses before or after eating at Chipotle.
What transportation or nearby facilities support easy access to Chipotle Mexican Grill at 1004 Flatbush Ave?
Nearby services such as Ria Money Transfer, PLS Check Cashers, and Coinstar provide financial services which might be convenient for customers. Also, Regent Place offers accommodation for travelers near Chipotle.