Chipotle Mexican Grill

3.8
687 reviews
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About

Mexican Restaurant
Chipotle Myrtle Avenue is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
394 Myrtle Ave, Brooklyn, NY
11205, United States

Hours

Reviews

3.8
687 reviews
5 stars
329
4 stars
153
3 stars
58
2 stars
31
1 star
116

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some experiencing cold or poorly prepared meals, while others praised the freshness and flavor.

Customer Service

Feedback on customer service was mixed; some praised the friendliness and efficiency of staff, while others reported rudeness and lack of attentiveness.

Portion Sizes

Many customers expressed dissatisfaction with portion sizes, claiming they were too small for the price paid.

Cleanliness

The cleanliness of the restaurant received positive remarks from some customers, but others noted dirty tables and unsanitary conditions.

Management Issues

Several reviews highlighted issues with management, including poor leadership and lack of training for staff, leading to inconsistent service.
  • NN
    Nolee N
    Nov 4, 2025
    1.0
    I ordered a vegetarian burrito and they did not have any grilled vegetables. Also, when I asked for a little bit of the spicy sauce, the server put a heap of it on my food and then it was sloppily wrapped. The cashier did ask if I wanted it to be rewrapped after I mentioned it but I did not bother. She also asked if I wanted a complimentary drink which these were great ways to help with customer service but not with customer satisfaction. To top it off, when I bit into my burrito it was cold. I would not recommend this location.
  • DR
    David Ripalda
    Oct 20, 2025
    1.0
    Daría 0 estrellas a este lugar pero no puedo aparte que sirven poco atienden mal te quieren vender lo que ellos quieren pésimo servicio el peor de todos
  • RB
    Rashveer Batth
    Oct 13, 2025
    5.0
    The Chipotle Mexican Grill I visited was easily a flawless 10/10 experience, setting a new standard for what fast-casual dining should feel like. From the moment I walked in, the restaurant was spotless, the line moved efficiently, and every employee seemed genuinely motivated—a reflection, no doubt, of the incredible leadership of the General Manager. You could feel their presence everywhere, not just behind the counter but in the energy of the team. The General Manager greeted guests personally, offered samples to unsure customers, and coordinated the kitchen with precision and warmth. They knew regulars by name, remembered their favorite orders, and even stepped in to wrap burritos or stir the guacamole when things got busy. Their attention to detail was remarkable—from making sure every portion was fresh and consistent to maintaining impeccable cleanliness standards and an upbeat atmosphere. It’s rare to see this level of dedication in a high-traffic restaurant, but this GM clearly led with heart, discipline, and pride in their team. The food itself—perfectly grilled steak, flavorful rice, fresh pico—was top-tier, but what truly elevated the experience was knowing that someone so passionate was ensuring every customer left satisfied. This wasn’t just a meal; it was a masterclass in hospitality, driven by a manager who clearly sets the bar higher every single day.
  • GS
    gavin sukhai
    Oct 13, 2025
    5.0
    The food was delicious! I only had 30 minutes to eat lunch and the staff was so friendly and made sure they had my order out In a timely matter. I spoke to the GM and thanked her for her service and overall a clean environment. This is how a chipotle should be run. Shes a friendly person and always put her customers first .
  • AM
    aryanna m
    Oct 13, 2025
    5.0
    Went here and the staff members were so friendly and patient! Great customer service, fresh and delicious food, and the seating area was the cleanest I’ve been to. Props to this location!

Frequently Asked Questions About Chipotle Mexican Grill

What kind of food does Chipotle Mexican Grill on Myrtle Avenue offer?

Chipotle offers customizable Mexican fast-casual menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.

What are the operating hours for Chipotle Mexican Grill on Myrtle Avenue?

The restaurant is open daily from 10:45 AM to 11:00 PM.