Customers reported inconsistent food quality, with some enjoying the taste while others experienced issues like cold or poorly prepared meals.
Customer Service
Service quality varied significantly, with many customers noting rude staff and poor handling of orders, while a few praised friendly service.
Cleanliness
Multiple reviews highlighted concerns about cleanliness in the restaurant, including dirty tables and unsanitary food handling practices.
Pricing Issues
Several customers expressed dissatisfaction with pricing, citing confusion over combo prices and feeling that portion sizes did not match the cost.
SM
Saniyah Munro
Jan 5, 2026
5.0
Do not come here! HAIR was in my food. My chicken was fried hard but arrived cold.. and although I ordered a combo I was charged separately for each item. The person taking my order went back and forth with me, telling me that’s just how it is. And you have to pay 60 cent for a very small cup of ranch or blue cheese. DISGUSTING!
JL
Jeffeline Laine
Nov 29, 2025
5.0
Best Philly in the town and the manager is so friendly 😁
IB
ItReallyisn'tPersonal B
Nov 12, 2025
2.0
I walked in here thinking I was going to eat something different I was surprised when I got my chicken it was terribly fried hard overly fried crispy. It was loaded with salt and the French fries were limp and no flavor. Totally disappointed because it smelled good as it was cooking. Customer service was good I must admit therefore I give an extra star. He atmosphere was nothing to really brag about it wasn't a lot of room but enough for a quick sit down. Now I do have a problem with sanitary conditions. As you'll see on the Shakers for the season they are very dirty sticky threesome I really think the Board of Health should come and do a regular check on them. There should be no reason why the cooking area should be nasty and unkept as it is. Will I go back here ?never!! does the Philly cheese steak taste as good as they say? I don't know I didn't have it actually I am scared.
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular opening hours of Charleys Cheesesteaks at King's Plaza Shopping Center?
Charleys Cheesesteaks is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 11:00 AM to 7:00 PM.
Does Charleys Cheesesteaks offer delivery services?
No, Charleys Cheesesteaks does not offer delivery services at this location.
Is there a drive-through option at Charleys Cheesesteaks?
No, the drive-through service is not available at this Charleys Cheesesteaks location.
Can I pick up my order in-store at Charleys Cheesesteaks?
Pickup is currently not available at this Charleys Cheesesteaks location.
Is takeout available at Charleys Cheesesteaks in King's Plaza?
Takeout service is not offered at this Charleys Cheesesteaks location.
What payment options are accepted at Charleys Cheesesteaks?
Charleys Cheesesteaks accepts American Express, Discover, MasterCard, and Visa for payment.
Where is Charleys Cheesesteaks located in Brooklyn, NY?
Charleys Cheesesteaks is located at 5100 Kings Plaza, Brooklyn, NY 11234, inside King's Plaza Shopping Center.
What nearby medical services can I find near Charleys Cheesesteaks?
Nearby medical services include Doctors of Optometry - Kings Plaza, LensCrafters, and Cohen's Fashion Optical, all providing eye care and optometry services.
Are there other dining options near Charleys Cheesesteaks?
Yes, you can find Just Chick'n Just Halal, Popeyes® Louisiana Kitchen, Subway, Auntie Anne's, The Cookie House, Cinnabon, and Haagen-Dazs in King's Plaza Shopping Center for a variety of meal and snack options.
What shopping options are available near Charleys Cheesesteaks?
Nearby shopping includes Burlington, JCPenney, Five Below, Express, Primark, Old Navy, Armani Exchange, Victoria's Secret, Champs Sports, Lids, and Kiko Milano, offering a wide range of clothing, accessories, and beauty products.