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Charleys Cheesesteaks

3.9
(637 reviews)

Business Details

5100 Kings Plaza, Brooklyn, NY
11234, United States
(718) 338-3083
https://order.charleys.com/menu/kings-plaza-shopping-center/

About

Sandwich Restaurant

Location

Charleys Cheesesteaks
5100 Kings Plaza, Brooklyn, NY
11234, United States

Hours

Reviews

3.9
637 reviews
5 stars
306
4 stars
151
3 stars
80
2 stars
29
1 star
71

What are people saying?

AI-generated from recent customer reviews

Food Quality

While some customers praised the food as delicious and fresh, others reported issues with taste, cold items, and even food poisoning.

Customer Service

Customer service experiences varied widely, with many reviews highlighting rude staff and poor service, while a few noted friendly and helpful employees.

Cleanliness

Multiple reviews pointed out concerns regarding cleanliness, including dirty tables and unsanitary conditions in food preparation areas.

Pricing Issues

Several customers expressed dissatisfaction with pricing, citing confusion over combo prices and feeling scammed by unexpected charges.

Atmosphere

The dining environment received mixed reviews, with some enjoying the atmosphere while others found it chaotic and unkempt.
  • AA
    ashton
    6 days ago
    1.0
    Worst charley’s ever! Got a philly cheesesteak and the bread was so stale and burnt. Workers were rude and the one cooking my sandwich didn’t use gloves? Super unsanitary and the space was even worse with food/garbage on the floor. Just not a welcoming environment at all
  • RD
    Rebeca Desire
    Feb 17, 2026
    5.0
    The food tastes amazing, the environment is very clean and comfortable. The staff are also very polite and friendly. It’s a perfect place to spend quality time with family or friends. I will definitely come back again!
  • SM
    Saniyah Munro
    Jan 5, 2026
    5.0
    Do not come here! HAIR was in my food. My chicken was fried hard but arrived cold.. and although I ordered a combo I was charged separately for each item. The person taking my order went back and forth with me, telling me that’s just how it is. And you have to pay 60 cent for a very small cup of ranch or blue cheese. DISGUSTING!
  • JL
    Jeffeline Laine
    Nov 29, 2025
    5.0
    Best Philly in the town and the manager is so friendly 😁
  • IB
    ItReallyisn'tPersonal B
    Nov 12, 2025
    2.0
    I walked in here thinking I was going to eat something different I was surprised when I got my chicken it was terribly fried hard overly fried crispy. It was loaded with salt and the French fries were limp and no flavor. Totally disappointed because it smelled good as it was cooking. Customer service was good I must admit therefore I give an extra star. He atmosphere was nothing to really brag about it wasn't a lot of room but enough for a quick sit down. Now I do have a problem with sanitary conditions. As you'll see on the Shakers for the season they are very dirty sticky threesome I really think the Board of Health should come and do a regular check on them. There should be no reason why the cooking area should be nasty and unkept as it is. Will I go back here ?never!! does the Philly cheese steak taste as good as they say? I don't know I didn't have it actually I am scared.

Brand Certified Facts from Charleys Cheesesteaks

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Certified February 22, 2026Yext Knowledge Graph
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