Numerous customers reported extremely slow service, long wait times for seating and food, and unresponsive staff.
Staff Attitude
Many reviews highlighted rude and unprofessional behavior from staff, contributing to a negative dining experience.
Food Quality
Customers frequently complained about cold, poorly prepared food, including undercooked wings and incorrect orders.
Cleanliness
Several reviews mentioned dirty tables and an overall unclean environment, which detracted from the dining experience.
Understaffing
A common theme was the restaurant being understaffed, leading to overwhelmed employees and poor service.
AR
ALEX Rivera
2 days ago
1.0
"Where are all the employees" walked in at 4:30pm with my son on a Friday.this place was a ghost town stood waiting for 10 mins for someone to seat us and ended up walking out . Check the cameras bufflo wild wings I don't lie .
CC
Carlos
3 days ago
1.0
I usually don’t leave reviews, but this Buffalo Wild Wings location has gotten ridiculous. Every time I come here, there’s a long wait — it’s only once in a blue moon that we actually get seated and taken care of right away. But this visit was the worst of all.
I waited 35–40 minutes without even getting water, being greeted, or placing any kind of food or drink order. Nothing. The bartender told me he was responsible for the entire front area — about seven tables plus the bar — so I don’t blame him at all. He’s clearly doing everything he can. But there is absolutely no reason one person should be running 10 people by himself AND making all the drinks.
This is a management problem. Whoever is running this location needs to be held accountable because this is unacceptable. If you’re short-staffed and backed up, say that when people walk in so they can decide if they want to stay. Don’t sit customers down and leave them there for almost 40 minutes with zero service and then act like we’re the ones overreacting.
Not once did anyone apologize. It was like they expected me to just get over it. I would never go back to this location again — this is the worst experience I’ve had at a restaurant in a very long time. Something needs to change, because whatever management is doing right now is not working.
TG
taras Gavno
Nov 16, 2025
1.0
My visit to Buffalo Wild Wings Restaurant was one of the most frustrating dining experiences I’ve ever had. I went in expecting good food and a relaxing meal, but what I got instead was endless waiting and poor service that ruined my appetite. From the moment I sat down, it felt like the staff didn’t care whether I was there or not. It took forever for anyone to even acknowledge me, and when they finally did, they still took an eternity to bring the menu and take my order.
After waiting so long, I was relieved when a waiter finally came back—only to find out later that they had completely forgotten to place my order. I sat there for what felt like ages, wondering why the food was taking so long, until another staff member admitted that the kitchen hadn’t even received it. It was unbelievable. Instead of apologizing sincerely or offering to make things right, they simply took the order again and walked away as if nothing happened. By then, my patience and hunger had both reached their limit.
Once I placed my order for the second time, the wait continued—what felt like hours just to get my food. I watched other tables that arrived after me get served first, while my table was completely ignored. I even tried to politely get the waiter’s attention several times, but they looked right at me and then turned away as if I wasn’t there. It happened not once, but at least five times. By the time the food finally arrived, I was starving and irritated, with no apology or explanation from the staff.
The experience left me disappointed and angry. A restaurant’s food can be great, but if the service makes customers feel invisible, it’s not worth it. Buffalo Wild Wings needs to seriously improve its customer service and train its staff to treat guests with respect. No one should have to beg to be served at a place that claims to offer a quality dining experience. I left feeling completely unsatisfied—and I definitely won’t be returning.
XC
Xukai Chi
Nov 12, 2025
1.0
DO NOT come to this place on Veterans Day. First, it took someone 10 minutes or more to seat us. Two, when I asked for the Veterans Day meal, the waiter rolled his eyes. Food came out fast though. Kitchen was well prepared but the staffing is not.
BS
Brittany spain
Oct 23, 2025
1.0
I usually don’t write reviews but this has to
Be said So today me and my son came to Buffalo Wild Wings for diner we got seated and was looking over
The menu to order and I heard the person behind me say is that a roach I looked over and a roach was crawling on the wall next to where we were sitting this is completely unacceptable roaches crawling by where your customers is eating I didn’t even want to eat them any more with my 3 year old we just got up and left
Frequently Asked Questions About Buffalo Wild Wings
What type of food does Buffalo Wild Wings in Brooklyn specialize in?
Buffalo Wild Wings specializes in award-winning Buffalo, New York-style wings available in 26 different sauces and seasonings.
Where is Buffalo Wild Wings located in Brooklyn?
Buffalo Wild Wings is located at 632 Gateway Drive, Brooklyn, NY 11239, USA.
What are the operating hours for Buffalo Wild Wings in Brooklyn?
Buffalo Wild Wings is open Monday to Thursday and Sunday from 11:00 AM to 12:00 AM, and on Friday and Saturday from 11:00 AM to 1:00 AM.
Can I order takeout from Buffalo Wild Wings in Brooklyn?
Yes, Buffalo Wild Wings in Brooklyn offers takeout service.
How can I contact Buffalo Wild Wings in Brooklyn?
You can contact Buffalo Wild Wings in Brooklyn by calling their main phone number at +1 718-235-9453.
Does Buffalo Wild Wings have an online menu or website for more information?
Yes, you can visit their website at https://www.buffalowildwings.com/locations/us/ny/brooklyn/632-gateway-drive/sports-bar-1624/ for menu details and more information.
What nearby grocery stores are close to Buffalo Wild Wings at 632 Gateway Drive?
Nearby grocery stores include ShopRite of Gateway Center, ALDI USA, Aldi Supermarket, and Target Grocery, which customers can visit before or after dining.
Are there any coffee shops near Buffalo Wild Wings in Brooklyn?
Yes, Dunkin' is a nearby coffee shop where customers can enjoy coffee or donuts before or after their visit to Buffalo Wild Wings.
What shopping options are available near Buffalo Wild Wings at Gateway Center?
Nearby shopping options include Nordstrom Rack for clothing and shoes, P.C. Richard & Son for electronics and appliances, and CVS Pharmacy for pharmacy and retail needs.
Is there an ATM near Buffalo Wild Wings at 632 Gateway Drive?
Yes, there is a Bank of America ATM nearby for convenient access to cash when visiting Buffalo Wild Wings.