McDonald's

Reviews

• FK

  Farial Khan

  Mar 24, 2026
  1.0
  To Whom It May Concern, I am writing with a heavy heart to report a deeply painful and traumatic experience that my 10-year-old daughter and I endured last night at your location at 1865 Bruckner Blvd, Bronx, NY 10472, at approximately 10:39 PM. Last night was supposed to be special for us. It was only the second day of our Eid holiday a time that is meant to bring joy, warmth, and togetherness. With our family not with us this year, I wanted to create a small moment of happiness for my daughter. McDonald’s has always been one of our favorite places, somewhere we associate with comfort and smiles. This visit was meant to be a simple treat to make her feel loved and celebrated. Instead, it turned into one of the most heartbreaking experiences we have ever faced. While I was parking the car, I asked my daughter to go inside and place our order, trusting that she would be safe. As I walked up moments later, I saw her struggling to open the door. A security guard stood there, arms folded, watching her without helping. The door was locked, even though there were people clearly inside eating. Confused and concerned, I approached and politely asked why the door was locked and why we were not being allowed in. What happened next was shocking and deeply disturbing. The guard became aggressive and hostile. He tried to intimidate me, used offensive language, and then, unbelievably, made an obscene gesture toward me and my young child. In that moment, I did not just feel disrespected i felt targeted. As a hijabi Muslim woman, I felt that I was seen as someone who could be silenced, someone who would not speak up. But what hurt even more was seeing my daughter witness this hatred and hostility directed at her mother. No child should ever have to experience that kind of fear. I spoke up, raising my voice because I could not stay silent in the face of such treatment. Eventually, an employee came outside, but there was no apology, no concern, no effort to make things right. It was as if what had just happened to us did not matter at all. We left feeling shaken, humiliated, and deeply hurt. My daughter was scared. She kept asking why that man was so mean to us. I had no words to comfort her. What was meant to be a joyful Eid memory has now become something painful that she will carry with her. As an American Muslim family, this experience felt like discrimination. It felt like we were treated as less than human. That is something no one should ever feel especially not a child. McDonald’s is supposed to be a place of happiness, where families feel safe and welcomed. Instead, my daughter left in tears, and I left feeling like I had failed to protect her from something no one should ever have to endure. Until this is addressed with the seriousness it deserves, we cannot imagine returning to any McDonald’s location. I will be attaching the address and a photo of the security guard involved. I am asking you, sincerely and urgently, to investigate this incident and take meaningful action. No other mother and child should have to go through what we experienced. I hope you understand the weight of what I am sharing and respond with the care, accountability, and humanity that this situation demands.
• SS

  S

  Mar 9, 2026
  5.0
  Very kind staff. Thank you Victoria and Max for serving us today.
• TA

  The Artful Attic

  Mar 2, 2026
  5.0
  Super clean establishment! Staff/Management was great.
• RA

  Ramous Arocho

  Feb 28, 2026
  5.0
  Excellent customer service, the entire restaurant was very clean and the place was very quiet.
• CL

  Cintya Lopez

  Feb 13, 2026
  1.0
  I ordered through Uber eats and I was missing food items from my order.

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