Five Guys

Reviews

• CB

  Christina Baez

  Mar 25, 2026
  1.0
  Went here to grab a quick bite with my husband and son. My son is on the autism spectrum and usually picky with what he eats because of the texture of the food. My son began picking at my food and ended up eating my entire burger bun, so I asked my husband if she could ask the cashier if she could sell us a burger bun even if I paid for something else. The cashier quickly asked the manager who said “impossible” while giving him a disgusted look. He told me what happened and I went up to the manager and said “excuse me, my son is autistic and is very picky with food. He wants more bread and I was wondering if you could sell me a burger bun even if I pay for something else” (I honestly would’ve paid $10 for this bun at this point). The man spoke down to me, said no and began ignoring me. I continued to speak and he was rude, kept ignoring me as if I were talking to the wall. A nice worker then noticed what was happening and handed me a burger bun. I thanked him. I eventually found out the manager’s name is Todd. I don’t understand how people with this lack of empathy and customer service are trusted to run stores. Here is a picture of rude Todd and a picture of my son enjoying the bread that was given to him by the nice worker.
• RC

  Raquel Camacho

  Mar 24, 2026
  3.0
  This particular location was just ok. I usually go to the Five Guys located at Central Ave in Yonkers. Their service is great and their food is well cooked. Unfortunately, this location was ok. Service from the person at the counter was good but not so much from the manager. The burger patties were ok and all the add on items were very cold (I do enjoy melted cheese and my bacon at least warm). If you're hungry, it will do.
• LL

  lexxy

  Mar 16, 2026
  1.0
  The food was borderline decent. The manager on shift today I believe his name is Gabe or something like that terrible customer service he needs to do better it's really sad to see they just let whoever be in charge. The wait time alone is terrible I'm spending 25$ minimum just for a half cooked patty DO BETTER
• AJ

  Amayzen Jorgensen

  Mar 9, 2026
  3.0
  Food is good but healthy wise would not recommend
• TT

  tONY tONE

  Feb 5, 2026
  5.0
  Good food but stop being cheap and turn on the HEAT!!! I freezed my ass off it was so cold in there 🥶

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