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Wendy's

3.7
(3126 reviews)

Business Details

3636 Boston Road, Bronx, NY
10469, United States
(718) 798-4133

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
3636 Boston Road, Bronx, NY
10469, United States

Hours

Reviews

3.7
3,126 reviews
5 stars
1,281
4 stars
753
3 stars
484
2 stars
190
1 star
418

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and order inaccuracies, particularly in the drive-thru and delivery.

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty dining areas and unprofessional employee behavior.

Food Quality

There were consistent complaints about cold food, incorrect orders, and overall poor food preparation.

Customer Service

Many customers experienced rude or unhelpful staff, leading to a negative dining experience.
  • IP
    Israel Parra
    2 days ago
    1.0
    Do not buy here It's a waste of time and money . We were waiting on the drive thru for almost 45 and after finishing the food all of us gat a diarrhea , that was the first and last time getting food from this place.....
  • DV
    Dana Vazquez
    6 days ago
    2.0
    They messed up my whole drive through order a week ago. Refunded the money then recharged for a second time. Then I gave them a second chance to have it delivered and I was missing two items. There is too many people there to be so many mistakes on people food.
  • JR
    Juan Rodriguez
    Jan 19, 2026
    3.0
    So.. this place needs a little work... The service needs some help with both the drive thru and the front inside counter. I understand that people order door dash but there is a service line regardless if you door dash or not. They make you wait because door dash is always first. Sometimes it takes a while. If you want fast service go to the drive thur is a must. The door dashers dont give a crap about manners they are running the counter like their lives depend on it. Please Wendy's fix this problem. Make 2 different lines for this. Also update your drink machines please. This location NEVER has Zero calorie drinks.. staff is friendly just need to boost up the service and update the location. Parking is great and plenty of space.
  • AA
    A
    Dec 30, 2025
    1.0
    This restaurant is unsanitary! The employees behind the counter on their phones with their serving gloves on. Are those the gloves they serve people's food with?!! The drink station disgusting. The employees aren't dressed in work attire. Let's get with the program of working with professionism.
  • AS
    Andy Singh
    Dec 8, 2025
    3.0
    The drive thru line is always very long, which can make the wait inconvenient if you are in a rush. However, the person on the intercom was very friendly and offered a helpful recommendation for a sauce that I had never tried before, and it turned out to be good. It was a simple and quick stop for a bite to eat, but the food was a bit cold, which affected the overall experience. I recommend checking your order before leaving the drive thru to ensure everything is hot and prepared as expected. With a few improvements in food temperature and speed, this location could offer a much more consistent experience.

Frequently Asked Questions About Wendy's

Is 3636 Boston Road Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is the Wendy's located at 3636 Boston Road in Bronx, NY currently open?

Yes, this Wendy's location at 3636 Boston Road, Bronx, NY is open and committed to serving quality food.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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