A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.
Several reviews highlighted issues with unprofessional and rude staff, particularly in customer service and pharmacy areas.
Product Quality
Customers frequently reported problems with expired or spoiled food items, particularly in the produce and deli sections.
Store Cleanliness
While some customers noted improvements in cleanliness, others reported unsanitary conditions, especially in restrooms.
Pricing
Feedback on pricing was mixed, with some customers appreciating the deals while others found prices to be high.
Store Experience
The shopping experience varied widely, with some customers enjoying the store's layout and selection, while others found it disorganized and difficult to navigate.
RC
R C
Nov 15, 2025
1.0
To everyone in customer service especially Keisha! I'm posting stop & shop return policy that the the store decided not to follow and implementing their own nasty return policyThis is not a family owned store this is Stop&shop supermarket company LLC. The return policy is posted in the customer service and whatever is written on it is completely ignored and instead they are rejecting any returns! I have made several calls to Cooprate office and still no change in employees' behavior!
SJ
Shan J
Nov 8, 2025
1.0
If I could give it a zero I would that manage with the bad weave argued with me over a 2dollar difference for an item that was in the wrong spot… she’s telling me to look I dnt work there she’s super unprofessional she looks, talk and act that way
AC
Adil Choudhury
Oct 16, 2025
5.0
They’re making it work !
VV
Vanessa
Oct 13, 2025
5.0
Always have what Im looking for and the prices are great!!