Smashburger

4.3
2082 reviews

Business Details

4325 Boston Rd., Bronx, NY
10466, United States
(347) 913-4169
https://smashburger.com/locations/us/ny/bronx/4325-boston-rd

About

Burger JointRestaurantIce Cream ShopChicken RestaurantAmerican RestaurantFast Food Restaurant
Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Smashburger
4325 Boston Rd., Bronx, NY
10466, United States

Hours

Reviews

4.3
2,082 reviews
5 stars
1,225
4 stars
469
3 stars
186
2 stars
85
1 star
112

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the exceptional service provided by staff members, particularly Judah and Zoe, highlighting their friendliness and attentiveness.

Food Quality

The food received positive feedback for being fresh and delicious, with many customers expressing satisfaction with their meals.

Cleanliness

The establishment was noted for its cleanliness, contributing to a pleasant dining atmosphere.

Staffing Issues

Some reviews mentioned understaffing and confusion with orders, leading to longer wait times and dissatisfaction in certain instances.
  • PC
    Paola Cobon
    1 day ago
    4.0
    Es la primera vez que compro hamburguesas en linea y me encantaron, un poco caras pero para lo deliciosas que son, lo vale🤌🏻
  • SV
    Shay Violet
    6 days ago
    5.0
    got myself a burger with personal touches that the workers accommodated. appreciated their kindness and friendliness!
  • AA
    Alex Abraja
    Jan 31, 2026
    5.0
    I always come here and it never disappoints. The sandwiches were fresh, flavorful, and made just right. The service was awesome too. Frank and Judah were friendly and on point, making the experience even better. Highly recommend!
  • VR
    Vita R
    Jan 16, 2026
    5.0
    Great service, welcoming team members and accommodating. They do great at making meal time savory. Zoe is amazing! Shout out to her hospitality and making my daughter feel special by allowing her to place her order. Will def be returning. Food is delicious.
  • AS
    Andy Singh
    Jan 8, 2026
    1.0
    I was a regular at this location for years, to the point where a former server had my order memorized. Even after she left the company, I continued coming in for lunch, and the staff still recognized me. My food was consistently fresh, and I always felt well taken care of, which is why I remained loyal for so long. Unfortunately, that changed after my recent encounter. I parked directly out front, as I always did, ordered my food, and dined inside. While I was eating, my vehicle was struck while parked outside, directly within view of the cameras. I immediately went back inside to inform the staff, but I was told there was nothing they could do and that I would need to wait for a manager to contact me. No one ever followed up. The next day, I had to call myself. When I finally spoke with someone claiming to be the manager, I was told they could not access any camera footage and that I would need to subpoena the building owner to obtain it. This was extremely disappointing, especially as a loyal customer who had supported this business for years. There was no sense of urgency, concern, or effort to assist me in a situation that occurred directly on their property and within camera view. Accidents happen, and I understand that. However, this location could have shown accountability and a willingness to help. Instead, I was left feeling dismissed and unsupported. Because of this experience, I do not plan to return. Businesses should take care of the customers who consistently support them.

Frequently Asked Questions About Smashburger

What kind of food does Smashburger serve?

Smashburger offers handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.

What are the operating hours of Smashburger in Pelham Manor?

Smashburger is open daily from 10:30 AM to 10:00 PM for dine-in, and offers delivery from 11:00 AM to 9:30 PM every day.

Brand Certified Facts from Smashburger

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Certified February 01, 2026Yext Knowledge Graph
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