Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, including rude staff and unprofessional management.
Order Accuracy
Many customers reported issues with incomplete or incorrect orders, leading to frustration.
Cleanliness
While some customers noted cleanliness improvements, others reported unsanitary conditions and a messy dining area.
Food Quality
Feedback on food quality was mixed, with some praising freshness while others complained about cold or improperly prepared items.
Management Issues
Several reviews pointed to a lack of accountability and poor management practices, contributing to overall dissatisfaction.
JF
Jo F.
Feb 19, 2026
2.0
This restaurant was renovated and it’s just a lot of wasted space. Nobody cleans the tables, the floor, and trash cans are over flowing. Service is terrible. It’s like they don’t fully read the screen. No ice means no ice and then waiting 10min’s to correct the drink is ridiculous.
AF
A F
Feb 16, 2026
1.0
I came here at 12am and it is suppose to be 24hrs.. they were only taking Uber /delivery orders.... i asked the girl is it 24hrs and she said yehhh but now right now.... lmaoo...the apps charge more so this a money thing in a low income area...
RH
Rashed Hasan
Feb 4, 2026
1.0
Anytime I go at night no one takes order 10-15 mins, this happened multiple times. Manger! Please see the camera how many people leaves without orders
TC
Terrence Carter
Jan 11, 2026
2.0
Original incident here on Oct 27, 2025: I placed a mobile order and when the manager couldn’t find it, they stopped communicating and offered no help, telling me to scan a job flyer for contacts instead.
I tried to resolve this properly — I emailed McDonald’s multiple times (Nov 1, Nov 6, Nov 17, Nov 22, Dec 3) and received inconsistent replies or none at all. One service manager asked for my address then never responded to my follow‑ups.
On Dec 4, McDonald’s Customer Care said they’d notify the regional office — I heard nothing. After more follow‑up, my case was closed by McDonald’s for “no response” despite their silence.
I filed a Better Business Bureau complaint; McDonald’s failed to respond twice and the BBB closed it as unresolved (Case #35022781).
I’ve documented every step clearly and followed every internal channel. The lack of accountability and follow‑through is unacceptable.
IQ
Imran Quadir
Jan 7, 2026
1.0
I just got my food and sat on the table with my kid. Too my surprise from back chair one homeless person was sitting the whole time in this restaurant. No manager nor any other employee doing something about it. The homeless person was coming and disturbing for food and money. Check the camera i couldn't eat even i have to give away my drinks. To make sure my family is safe. The manager in this location don't deserve this job mc donalds brand is not to be meant like this for guest service. They need to telecare of this place nicely to create environment for guest to enjoy the meal with family for what they paid for to seat and dine too. Its a place for homeless. Dont go there.
What are the operating hours for McDonald's at 1515 Williamsbridge Rd, Bronx?
McDonald's at 1515 Williamsbridge Rd in the Bronx is open 24 hours every day of the week.
Does this McDonald's location offer drive-thru services and what are the hours?
Yes, this McDonald's has a drive-thru open 24/7 every day.
Can I order McDonald's food for delivery or pickup at this location?
Yes, McDonald's here offers delivery and curbside pickup, including same-day and no-contact delivery services.
What online options are available to order from this McDonald's?
You can order online via their delivery URL https://mcdonalds.order.online/business/-5579 or through the McDonald's App available on Apple and Android.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Where can I find the full menu for McDonald's at this location?
The full menu is available online at https://www.mcdonalds.com/us/en-us/full-menu.html.
What other food or dining options are near this McDonald's on Williamsbridge Rd?
Nearby dining includes another McDonald's, China Wok (Chinese restaurant), and M & R Coffee Shop (cafe and delicatessen).
Are there any gas stations close to McDonald's at 1515 Williamsbridge Rd?
Yes, there are gas stations nearby including BP, Sunoco, and Shell, which can be convenient for customers stopping by for fuel and a meal.
What medical facilities are located near this McDonald's?
Nearby medical centers include Bronx Dialysis Center, DaVita Bronx Dialysis Center, Montefiore Medical Center, and Montefiore Medical Group, useful for patients and visitors.
Does the McDonald's offer any rewards or loyalty programs?
Yes, customers can join MyMcDonald's Rewards to earn points towards free food. More information is available at https://www.mcdonalds.com/us/en-us/mymcdonalds.html.
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