Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Bronx, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Many reviews highlighted poor customer service, including rudeness and lack of professionalism from staff and management.
Speed of Service
Customers frequently complained about slow service, especially during busy hours, often citing insufficient staffing.
Food Quality
Several customers reported issues with food quality, including incorrect orders, cold items, and unappetizing food.
Cleanliness
Some reviews mentioned cleanliness issues within the store, affecting the overall dining experience.
Positive Experiences
Despite the negative feedback, there were also positive comments about friendly staff and good coffee.
BH
Buenahembra2010 “Buenahembra2010” Coco Helado
Feb 18, 2026
1.0
The worker was calling my order, and I told him I would be there in a second. Then he started yelling my order again, and I reiterated that I would be right there. At that point, the manager said something to me. It look like she was taking his side.
There appears to be a significant need for staff training in customer service at this establishment. During my recent visit, I encountered a manager who was unprofessional and unhelpful. I found it particularly concerning when she began speaking in a language I did not understand after I requested a refund. Additionally, her comment, "I'm not your servant," was inappropriate and disrespectful. I believe that a focus on improving communication and customer relations would greatly enhance the overall experience for patrons. I told her i was going to called the police she told me so called and i did. She never came and spoke to him, i explain everything to the police.
SM
Sam Metsfan
Jan 21, 2026
1.0
I’m a delivery driver for Uber Eats. This Dunkin made no effort to complete the order with urgency. They clearly moved as slowly as possible just to mess with me and even stopped many times just to have conversations with each other. Really rude
DW
Diamond Walker
Nov 23, 2025
5.0
They’re fast, and super nice thank you!
CV
Coach Vic
May 20, 2023
5.0
The service is very nice. They cook my food to my specifications.
AS
Alexander Swiatkowski
May 7, 2023
5.0
This location is always friendly and makes our beverages perfectly! We love Anthony for his dedication to his craft and kind nature.