Dunkin'

Reviews

• SH

  Shenae Hunter

  Nov 10, 2025
  1.0
  The manager and store associate needs in service on customer service and hospitality. The store was still showing up as open on google at 819 I pull up to the store expecting to get a small hot chocolate and to use the restroom after completing a longggg shift at work I’m a nurse and an avid Dunkin’ Donuts goers every morning at the dunkin across the road when I’m scheduled for a shift. This experience was the first gross encounter I’ve had with a dunkin and I’ve been to many and friends with many managers. First, the lobby was closed with no- as I tried to get the attention of the people inside they blatantly ignored me. When someone finally glanced my way after 5 mins. They refused to even come to the door- On the first very cold night in New York City. Then as I mouth to them I want to make a purchase the manager said mouthed something - his associate laughed- then they proceeded to complete the order from the drive through. Completely disgusting. Communication is the key to effective communication. The store is obviously not closed as they are taking drive thru orders. I’m completely aware that each franchise has a different owner however, Dunkin’ should have a more thorough process in screening the employees that they use to represent them and follow the policies of open and closing hours accordingly. All money is valid at Dunkin for the hours listed on google maps. This occurred 11/10/2025 at 819 pm.
• JS

  Jatinder Singh

  Sep 12, 2025
  1.0
  I ordered cappuccino but they gave me boiled milk with little portion of coffee its waste of money
• AA

  adriana acatitla

  Aug 23, 2025
  1.0
  they were all cleaning up and closed 30 minutes before they’re actual business closing hours, terrible when they have many cars in line waiting to order.

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